Nobody here can help you - you need help from GM/CM, not people on the forum.
The only way to get help is via support ticket.
If you do not get a response in several business days, or the response is unsatisfactory, pm the ticket number to Warnhal or one of the other CM's (is it supposed to be Warnhal for ticket problems now? I thought we could pm ticket numbers to Oda/Camp too, and they seem more responsive). This time of year, due to the holidays, it may take longer to get in touch with the GMs.
I've locked the thread. Everyone who can help you can post in locked threads.
Edited by DrAzzy, 22 December 2014 - 01:07 PM.