Hello WP staff and members
It's my first time writing here and unfortunately about an issue Im having with WPE code generator
Today I purchased 5000 WPE (not the first time) and decided to make gift cards.
So I went on this page -> warpportal.com/shop/sendeneryshop.aspx
After clicking BUY NOW, I received an error message saying "Something went wrong. This has been logged and reported".
The big problem is that when I checked my account, I noticed the WPE had been deducted.
Before just sending a ticket, I did a research on forums to find a solution, convinced that someone else may already have been through this before.
forums.warpportal.com/index.php?/topic/144992-wpe-sending-gift-error/
forums.warpportal.com/index.php?/topic/138041-sending-gift-card-wpe-error/
These are just example of users that had the same problem without a proper explanation. The thing is, I wouldn't have tried to generate a gift code If i knew that something like this was going to happen.
Since we are talking about real Money transaction, I must say this is really inconvenient and deceitful. My Money was wasted or what? The website says "no refund, lot of strict regulations, bla bla" Ok, I understand, but let's at least improve the procedures and help new users when necessary.
I already sent like 5 tickets, each one refering to the previous, and still got no answer. I see that many users are complaining that tickers are not answered on time, sometimes just ignored. So what about my Money? That makes me wonder If my tickets will be answered/points refunded.
The worst part is that I cannot find decent guides on fórum/warpportal website. I can't find any phone number/email, so How are we supposed to reach you? Tickets? They don't seem to be very helpful. Please at least answer them, especially regarding payments, we are kinda supporting the server. You are a gaming company but still a company like many others, so please be more approchable.
To sum up, my Money is gone, my mailbox empty, no code, no ticket replies and idk who can help me. What now? Are you waiting for further donations?
Please bear in mind that we are talking about users/costumers paying for services with real Money. So please more attention WarpPortal !
Ill be waiting for your answer, being sure I won't be scammed by a company. Tips/Help are very very appreciated.
Thanks in advance.