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#151 Kunthiwati

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Posted 11 November 2021 - 04:50 PM

hello, im trying to back into the game after 5 years of hiatus, but currently i can not connect to the server. i keep getting "failed to connect to server" my connection is fine and i already tried the repatch option. i dont think the problem is in my connection. please help


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#152 CMMayari

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Posted 12 November 2021 - 10:45 AM

Hello! Please go ahead and try to reset your password and see if you're able to log in with your updated password. If not, please send a ticket to https://support.warpportal.com/Main/.

Thank you!


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#153 Kunthiwati

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Posted 14 November 2021 - 03:00 PM

hello i noticed that warpportal has changed its website layout? i cant see all my games data. i have 3 account on ragnarok if i recall correctlu but now it isnt there at all. i also remember the web design is rather dark blue-ish now it is all white :/

 

 

https://ibb.co/MPXpq4D


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#154 FatalityX

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Posted 14 November 2021 - 09:16 PM

Also having the exact same problem, failed to connect. Just installed the game again today via the auto downloader. I think there maybe something wrong with it. Reinstalled twice, still failed to connect. Same problem with the trans game client. Tried on multiple pcs with same problem. There is something wrong with the client download. My friends also tried and he cant connect either.

 

Any new or returning players who are newly downloading the ragnarok game client cannot connect.


Edited by FatalityX, 14 November 2021 - 09:21 PM.

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#155 bearl

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Posted 15 November 2021 - 01:21 AM

EU? use VPN


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#156 FatalityX

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Posted 15 November 2021 - 05:54 PM

Canada, played for years without a vpn, why the sudden change?


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#157 Kunthiwati

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Posted 18 November 2021 - 03:25 PM

i have changed the password as per CMMayari suggested, was able to log in for a while (up until yesterday) but cant log in anymore today. got the failed to connect to server message again. tried to change the pass but still unable to log in :/


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#158 CMMayari

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Posted 22 November 2021 - 11:17 AM

Ahh, that's strange. I'm sorry that it's giving you issues again. You may have to reach out to support this time to figure out what's going on: https://support.warpportal.com/Main/

Sorry about that!


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#159 Kiku

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Posted 28 November 2021 - 06:47 AM

Help!! the game shuts down without any warning or pop up error.

This have been happeing since I started playing in May, the game ramdomly closes most times after playin 20 minutes, sometimes doesnt shut down for hours, and other times shuts down instantly after my char loads in the map. I tried reinstalling the game, deactivating any overlay from any other program that i usually have opened like discord, AMD Radeon Software, Steam, etc. And yet the game still shutting down, now i have the feeling that happens when I cast a spell, happened several times today while i was leveling my WL in gramps. Is really anoying because i lose X3 Exp Buff time. 

 

pls help  :(


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#160 Helhue

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Posted 30 April 2022 - 10:57 PM

Help!! the game shuts down without any warning or pop up error.

This have been happeing since I started playing in May, the game ramdomly closes most times after playin 20 minutes, sometimes doesnt shut down for hours, and other times shuts down instantly after my char loads in the map. I tried reinstalling the game, deactivating any overlay from any other program that i usually have opened like discord, AMD Radeon Software, Steam, etc. And yet the game still shutting down, now i have the feeling that happens when I cast a spell, happened several times today while i was leveling my WL in gramps. Is really anoying because i lose X3 Exp Buff time. 

 

pls help  :(

 

 

that happens to me too :( :mellow: :hmm:


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#161 sheeranton

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Posted 06 May 2022 - 04:13 AM

Help!! the game shuts down without any warning or pop up error.

This have been happeing since I started playing in May, the game ramdomly closes most times after playin 20 minutes, sometimes doesnt shut down for hours, and other times shuts down instantly after my char loads in the map. I tried reinstalling the game, deactivating any overlay from any other program that i usually have opened like discord, AMD Radeon Software, Steam, etc. And yet the game still shutting down, now i have the feeling that happens when I cast a spell, happened several times today while i was leveling my WL in gramps. Is really anoying because i lose X3 Exp Buff time. 

 

pls help  :(

 

 

 

that happens to me too :( :mellow: :hmm:

me too. :(


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#162 yzsysats

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Posted 13 June 2022 - 09:47 AM

I load up today, 14th june, never had any troubles before, now i get random crashes (just auto closes) after 5-20 mins no matter which char or map.
Was perfectly fine for weeks, had no problem just leaving it on or playing for hours on end.

Nothing changed since weekend in terms of updates of any of my computer/programs


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#163 Tajixxx

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Posted 21 June 2022 - 12:09 PM

What about my problem?
I clicking RO on steam to launch, the patcher loads and I click play the game, begins to open and load.

After logging in, the game says "Please Wait"... 3 hours later it will still say please wait... No errors just loading screen forever.

When I try to launch the game at my friends house it launches fine and I can play. Only at home I cant play. 

 

What can I do?


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#164 Rezniw

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Posted 30 October 2022 - 09:25 AM

Hello community.
I want to change the resolution, but no matter which one I set, the window is always the same size. I can play the game but it's a bit too small for me.

Unfortunately, I haven't found a solution for it here yet.

I have Windows 10 and a Geforce 3000 series.

 

Edit: Reinstallation has helped.


Edited by Rezniw, 02 November 2022 - 07:23 AM.

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#165 UncleMaple

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Posted 28 December 2022 - 06:31 PM

Game keep on freezing every time I run the game after around 2 to 5 minutes.

Tried reinstalled, changed to windows8/7, changed Graphics settings....

 

Any suggestions would be great.


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#166 Wansage

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Posted 23 January 2023 - 08:05 PM

Returning player here (~5years hiatus). Im getting this message in my chat when I start my character.

"An error occurred while loading account settings. (Please restart.)


Restarting doesn't remove it


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#167 WiseFabre

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Posted 30 March 2023 - 06:24 PM

Problem Symptom:   The EAC error message comes up as "Game Security Error" and the window(s) close.

 

Problem Workaround:   Don't run operating system cleaning tools while game client is running.

 

Background: I just noticed that after I run the popular CCleaner tool to clean up files, delete cookies, and remove other O/S detritus, there is a significant (but not very high) chance that EAC may cause the game client to close.  Typically, I play with the game client running in small windows on the desktop.  After I look at webpages (firefox and Bing), chat, or run Telegram and other apps, I like to run CCleaner and have it remove any temp files created.  Unfortunately, doing this has an increased chance that EAC doesn't like what is being done and crashes.


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#168 BAkut0

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Posted 06 April 2023 - 12:46 PM

Hola buenas a todos alguien sabe porque no me deja iniciar sesión en el servidor ?

me sale que la conexión a fallado..


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#169 onslaught8800hp

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Posted 10 September 2023 - 11:42 AM

Hola buenas a todos alguien sabe porque no me deja iniciar sesión en el servidor ?

me sale que la conexión a fallado..

 

 

Its happening a lot of problems with conection after the last update, last week. Some maps doesnt load and your character gets stucks in there. The most comon maps are Alberta and Payon (and surrounding) 


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#170 Rickz24

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Posted 28 September 2023 - 11:37 PM

Hello, can someone please help for this error.??
 
Module Name: D:\Gravity\Ragnarok Online\Ragexe.exe
Time Stamp: 0x64ddb9c7 - Thu Aug 17 13:10:15 2023
 
 
Exception Type: 0xc0000005
 
0x5dbbccd9 C:\WINDOWS\SYSTEM32\D3D9on12.dll
0x5db8bf31 C:\WINDOWS\SYSTEM32\D3D9on12.dll
0x5dbdf43b C:\WINDOWS\SYSTEM32\D3D9on12.dll
0x60ff4bd5 C:\WINDOWS\SYSTEM32\DDRAW.dll
0x60ff56cd C:\WINDOWS\SYSTEM32\DDRAW.dll
0x60fedd05 C:\WINDOWS\SYSTEM32\DDRAW.dll
0x60feda02 C:\WINDOWS\SYSTEM32\DDRAW.dll
0x60feadd0 C:\WINDOWS\SYSTEM32\DDRAW.dll
0x60fe7ab7 C:\WINDOWS\SYSTEM32\DDRAW.dll
0x60fe6cd3 C:\WINDOWS\SYSTEM32\DDRAW.dll
0x60fe2eae C:\WINDOWS\SYSTEM32\DDRAW.dll
0x60fe2851 C:\WINDOWS\SYSTEM32\DDRAW.dll
0x75f22bc3 C:\WINDOWS\System32\USER32.dll
0x75f139b6 C:\WINDOWS\System32\USER32.dll
0x75f1343a C:\WINDOWS\System32\USER32.dll
0x75f1d33f C:\WINDOWS\System32\USER32.dll
0x77da8c1d C:\WINDOWS\SYSTEM32\ntdll.dll
0x75f8727f C:\WINDOWS\System32\USER32.dll
0x00ac3980 D:\Gravity\Ragnarok Online\Ragexe.exe
0x009aa385 D:\Gravity\Ragnarok Online\Ragexe.exe
0x009aa32a D:\Gravity\Ragnarok Online\Ragexe.exe
0x00ac61db D:\Gravity\Ragnarok Online\Ragexe.exe
0x00ac888c D:\Gravity\Ragnarok Online\Ragexe.exe
0x765f7ba9 C:\WINDOWS\System32\KERNEL32.DLL
0x77d9bc5b C:\WINDOWS\SYSTEM32\ntdll.dll
0x77d9bbdf C:\WINDOWS\SYSTEM32\ntdll.dll
 
eax: 0x00000000 ebx: 0x00000000
ecx: 0x0cdd3f44 edx: 0x00000000
esi: 0x0cdd3f30 edi: 0x0019ebe0
ebp: 0x0019ffec esp: 0x0019ffe4
 
stack 0019ffe4 - 001a03e4
0019FFE4 : FF FF FF FF 97 92 DC 77 00 00 00 00 00 00 00 00 
0019FFF4 : 53 89 AC 00 00 C0 35 00 00 00 00 00 30 02 00 00 
001A0004 : 00 00 00 00 00 00 00 00 04 00 01 40 30 95 A4 C4 
001A0014 : 00 00 0C 77 00 00 00 00 00 50 02 00 20 00 00 00 
001A0024 : 01 00 00 00 43 00 3A 00 5C 00 57 00 69 00 6E 00 
001A0034 : 64 00 6F 00 77 00 73 00 5C 00 53 00 79 00 73 00 
001A0044 : 57 00 4F 00 57 00 36 00 34 00 5C 00 69 00 6D 00 
001A0054 : 6D 00 33 00 32 00 2E 00 64 00 6C 00 6C 00 00 00 
001A0064 : 73 00 5C 00 53 00 79 00 73 00 57 00 4F 00 57 00 
001A0074 : 36 00 34 00 5C 00 69 00 6D 00 6D 00 33 00 32 00 
001A0084 : 2E 00 64 00 6C 00 6C 00 00 00 00 00 00 00 00 00 
001A0094 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
001A00A4 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
001A00B4 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
001A00C4 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
001A00D4 : 00 00 00 00 00 00 00 00 00 00 00 00 F0 EB 86 A2 
 
Launch Info 
0000 0000 0000 0000 0000 0000 0000 0000 
0000 0000 0000 0000 0000 0000 0000 0000 
0000 0000 0000 0000 0000 0000 0000 0000 
0000 0000 0000 0000 0000 0000 0000 0000 
 
Job : Assassin
 
gef_fild10.rsw 166 274
 
renderer.cpp 292
 

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#171 AirTrick

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Posted 12 March 2024 - 09:03 PM

im getting this error after installing the game first it was an sprite missing error but after teleporting to eden i just got this one and the game closed

 

Module Name: F:\steam\steamapps\common\Ragnarok\Ragexe.exe
Time Stamp: 0x65e90dd7 - Wed Mar  6 18:44:07 2024


Exception Type: 0xc0000005

0x00869100    F:\steam\steamapps\common\Ragnarok\Ragexe.exe
0x00ae559c    F:\steam\steamapps\common\Ragnarok\Ragexe.exe
0x00a168cc    F:\steam\steamapps\common\Ragnarok\Ragexe.exe
0x00ae543b    F:\steam\steamapps\common\Ragnarok\Ragexe.exe
0x00a0a611    F:\steam\steamapps\common\Ragnarok\Ragexe.exe
0x00ae4b87    F:\steam\steamapps\common\Ragnarok\Ragexe.exe
0x00aae3ac    F:\steam\steamapps\common\Ragnarok\Ragexe.exe
0x00aada5b    F:\steam\steamapps\common\Ragnarok\Ragexe.exe
0x00a61e58    F:\steam\steamapps\common\Ragnarok\Ragexe.exe
0x00a30e1c    F:\steam\steamapps\common\Ragnarok\Ragexe.exe
0x00a30dba    F:\steam\steamapps\common\Ragnarok\Ragexe.exe
0x00b62a39    F:\steam\steamapps\common\Ragnarok\Ragexe.exe
0x00b659d8    F:\steam\steamapps\common\Ragnarok\Ragexe.exe
0x75fbfcc9    C:\WINDOWS\System32\KERNEL32.DLL
0x77587c5e    C:\WINDOWS\SYSTEM32\ntdll.dll
0x77587c2e    C:\WINDOWS\SYSTEM32\ntdll.dll

eax: 0x00000000    ebx: 0x00cfc1f0
ecx: 0x00000000    edx: 0x01ae0000
esi: 0x156fc038    edi: 0x00cfc200
ebp: 0x0019ffec    esp: 0x0019ffe4

stack 0019ffe4 - 001a03e4
0019FFE4 : FF FF FF FF 15 8C 5A 77 00 00 00 00 00 00 00 00
0019FFF4 : A1 5A B6 00 00 B0 22 00 00 00 00 00 6A 00 00 00
001A0004 : 20 00 00 00 E0 DD 56 77 00 00 00 00 60 AC 56 77
001A0014 : 00 00 00 00 90 00 00 00 00 00 00 00 43 00 3A 00
001A0024 : 5C 00 50 00 72 00 6F 00 67 00 72 00 61 00 6D 00
001A0034 : 20 00 46 00 69 00 6C 00 65 00 73 00 5C 00 41 00
001A0044 : 56 00 41 00 53 00 54 00 20 00 53 00 6F 00 66 00
001A0054 : 74 00 77 00 61 00 72 00 65 00 5C 00 41 00 76 00
001A0064 : 61 00 73 00 74 00 5C 00 78 00 38 00 36 00 5C 00
001A0074 : 61 00 73 00 77 00 68 00 6F 00 6F 00 6B 00 2E 00
001A0084 : 64 00 6C 00 6C 00 00 00 00 00 00 00 55 8B EC 51
001A0094 : 51 8B 4D 08 85 C9 74 55 0F B7 11 66 85 D2 74 4D
001A00A4 : 56 8B 71 04 83 FE 20 72 43 8B 41 08 0B 41 0C 74
001A00B4 : 3B 8B 41 10 0B 41 14 74 33 8D 04 0E 66 89 55 F8
001A00C4 : 8B 71 10 57 89 45 FC 33 FF 8B 41 08 8D 4D 08 51
001A00D4 : 8D 4D F8 66 89 55 FA 51 57 57 FF D0 85 C0 78 0B

Launch Info
00A4 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000

Job : Summoner

moc_para01.rsw 27 29

RendererDX9.cpp 132

 


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#172 Matatoko

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Posted 12 March 2024 - 09:32 PM

Message

 

Would I be correct in my assumption that you are using either Windows 10 or Windows 11?

If so, could you try following these steps:
 

  1. Look for the 'ragexe.exe' file in the main game folder. Based on the information provided, this should be located at "F:\steam\steamapps\common\Ragnarok\"
  2. Right-click on 'ragexe.exe' and select "Properties."
  3. Navigate to the "Compatibility" tab.
  4. Check the box next to "Run this program in compatibility mode for:"
  5. Select "Windows XP (Service Pack 3)" from the dropdown menu. If that specific option isn't available, try any other Windows XP version that is shown.
  6. Check the box next to "Run this program as an administrator."
  7. Click "Apply."
  8. Click "OK."
  9. Launch the game as normal.

Please let me know if this resolves the error!


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#173 AirTrick

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Posted 12 March 2024 - 09:45 PM

Would I be correct in my assumption that you are using either Windows 10 or Windows 11?

If so, could you try following these steps:
 

  1. Look for the 'ragexe.exe' file in the main game folder. Based on the information provided, this should be located at "F:\steam\steamapps\common\Ragnarok\"
  2. Right-click on 'ragexe.exe' and select "Properties."
  3. Navigate to the "Compatibility" tab.
  4. Check the box next to "Run this program in compatibility mode for:"
  5. Select "Windows XP (Service Pack 3)" from the dropdown menu. If that specific option isn't available, try any other Windows XP version that is shown.
  6. Check the box next to "Run this program as an administrator."
  7. Click "Apply."
  8. Click "OK."
  9. Launch the game as normal.

Please let me know if this resolves the error!

 

yes you are right i have windows 10 tried out the fix still dindt work put it just like you said windows xp service pack 3 and run as admind

 

maybe the problem is the character crashing is in a populated area and the error has something to do with all the missing sprites errors i get 2 errors before the crash and i just  cant move after getting the error just let me copy the error and i jet insta kicked off the game i loged in with another summoner lower level tha i had on the big fot area the last time i loged in like 4-5 years ago and shes not crashing lol but i just havent go to any town since ill prob just crash with her too
 


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#174 Aome22

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Posted 13 March 2024 - 06:29 AM

I need help, after yesterday's maintenance when I try to log in as administrator I get this...

 

https://ibb.co/hLrDkHg


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