So you asked for compensation... VIP +3 Days, Enriched Hammer

Can you bring it up to WarpPortal staff about being more vigilant about updating first posts of threads (referring primarily to Patch notes) about things like this?

Users shouldn't have to search every single page of a thread to find a GM post.

 

Maybe have a stickied thread that is something like "Current GM announcements" that moderators can update? Once that relevant info is gone, it can be deleted and kept fresh.

 

Thoughts Vmod?

I believe that's a really good point to consider, will check with the CMs about the suggestion.

pretty sure whatever the expiration date is noted on your account is when it expires, regardless of whether you choose to log in between now and the end date.

i thought it will only start once you login.. hmm .. oh, well....lets just enjoy whatever we're given.. ^^,

is there a third wave of the temp vip rewards or will this be all ahead of the weekend? because it looks like many accounts were still missed

It should have been all sent out by now.

The non VIP accounts will require a complete logout-login to benefit from the free bonus.

It should have been all sent out by now.

The non VIP accounts will require a complete logout-login to benefit from the free bonus.

sry cutie, i just checked and i havent received it 

Have you checked the transaction history of the game account in question on WP website?

Just to clarify, does the non-vip game account have to have had vip subscription at one point for it to receive this +3 vip days? 

out of 5 game accounts on this account, 2 (current VIP accounts) received +3 days and the other +7 days (+3 & +4). The other 3 non-vip accounts received nothing. Please keep in mind those 3 accounts never had vip subscription, but were used frequently in November. 

Have you checked the transaction history of the game account in question on WP website?

next time please dont put "you got your vip once you log in"  bogus or something along those line

it is better to put " check your goddamn account to see if it is log in base or given date base"

it is not that we arent grateful for the gift, it is just misleading

Edited by Ningsih, 25 November 2015 - 03:26 PM.

Forwarded the issue of accounts missing VIP again, awaiting response.

next time please dont put "you got your vip once you log in"  bogus or something along those line

it is better to put " check your goddamn account to see if it is log in base or given date base"

 

 

it is not that we arent grateful for the gift, it is just misleading

Will try to explain how it works, so please bear with me.

Once an account is credited with VIP the VIP time ticks regardless you log on that account in-game or not. Now let's say a non VIP account is active and idle in-game, 3 VIP days are credited to the account but it will not receive the in-game benefits till the user logout-login completely. This also means, a user may waste the bonus if he/she is not aware as the account remains idle for that duration.

Have you checked the transaction history of the game account in question on WP website?

yes i did, here is the prove. All 3 accounts are on the same warpportal account, one of them is missing the 3 days vip tho 

Update:

As advised by the CM, if you are certain your account is applicable for the compensation but did not receive the promised VIP bonus then please submit a support ticket.

Forwarded the issue of accounts missing VIP again, awaiting response.



Will try to explain how it works, so please bear with me.

Once an account is credited with VIP the VIP time ticks regardless you log on that account in-game or not. Now let's say a non VIP account is active and idle in-game, 3 VIP days are credited to the account but it will not receive the in-game benefits till the user logout-login completely. This also means, a user may waste the bonus if he/she is not aware as the account remains idle for that duration.

Update:
As advised by the CM, if you are certain your account is applicable for the compensation but did not receive the promised VIP bonus then please submit a support ticket.

Edited by kingarthur6687, 25 November 2015 - 06:18 PM.

next time please dont put "you got your vip once you log in"  bogus or something along those line

it is better to put " check your goddamn account to see if it is log in base or given date base"

 

 

it is not that we arent grateful for the gift, it is just misleading

On topic:

My account that I used to do instance didn't get VIP bonus too. I played it everyday prior November 18, but got stuck in instance just before server move. Is that why I didn't get the bonus? I'll try sent a ticket about it

Thank you Warpportal.

Not sure if the payment support staff will be around for the weekend but send your tickets as soon as you can. When using the ticket support page, the relevant department to report the issue to would be "Payment Support".

I'll submit ticket next week, so GMs can enjoy the holiday.

I believe that's a really good point to consider, will check with the CMs about the suggestion.

I believe IPB forums have some kind of "best answer" feature that the staff can use to highlight their own posts on the first page of a topic, not sure exactly how it works tough. I've seen it in many forums, maybe something similar can be used here (even if it's not IPB).

Edited by diegofiuzab, 26 November 2015 - 07:21 AM.

I've been using at least 5 accounts since November 1st until now. Only one of those accounts got VIP last weekend, I didn't even need it there.

But anyway, I'm still waiting for the bonus to be applied on my hunter account.

I already checked the transaction history of that account: "No Data is Found"

Should I raise a ticket? 

Not sure if the payment support staff will be around for the weekend but send your tickets as soon as you can. When using the ticket support page, the relevant department to report the issue to would be "Payment Support".

Lovely, so if the payment support staff isn't around this weekend and we're supposed to send the tickets in to Payment Support...  Does anyone else see anything wrong with this?  
 

VIP supposed to run from today to Sat for 3 days.  
Payment support Staff is not there this weekend = Tickets will not be read until Monday

I can see the response to the ticket now.  "Sorry, the time has passed for you to claim this"  or something like that.  

Out of my 4 accounts only one of them was credited with the VIP last weekend.  So far none of my other (more active) accounts have been credited at all.  Thanks anyway....  Bag up job.    

Lovely, so if the payment support staff isn't around this weekend and we're supposed to send the tickets in to Payment Support...  Does anyone else see anything wrong with this?  
 

VIP supposed to run from today to Sat for 3 days.  
Payment support Staff is not there this weekend = Tickets will not be read until Monday

I can see the response to the ticket now.  "Sorry, the time has passed for you to claim this"  or something like that.  

 

Out of my 4 accounts only one of them was credited with the VIP last weekend.  So far none of my other (more active) accounts have been credited at all.  Thanks anyway....  Bag up job.    

I don't think it's going to be that way, what the CM meant by that is don't expect a speedy response considering it's Thanksgiving and weekend combined. If your account is eligible and missed the compensation for some reason or another you will get it, there shouldn't be an end date as far as I know.