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[Tech] Launcher freezing after installing the manager


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#1 AegisXL

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Posted 29 February 2016 - 03:52 PM

So after Leonis gave us the great news about the soft launch about Metal Assault, i rushed, downloaded and installed the manager, after that, i get this when i tried to launch it...1YPEPG.png


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#2 ShariganXII

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Posted 29 February 2016 - 04:05 PM

You should be able to patch, but you will not be able to log in until, March 1, 2016 @2pm PST (local server time). 


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#3 AegisXL

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Posted 29 February 2016 - 04:06 PM

Not sure because people are getting to the login screen and i cant get there yet


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#4 VModCupcake

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Posted 29 February 2016 - 04:11 PM

The launch itself doesn't start until March 1st at 2 pm server time. That's 2 pm PST.  But I was able to install and patch fine.  You just can't log in until March 1

 

 


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#5 AegisXL

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Posted 29 February 2016 - 04:13 PM

The launch itself doesn't start until March 1st at 2 pm server time. That's 2 pm PST.  But I was able to install and patch fine.  You just can't log in until March 1

Yeah i was able to install too, but when i click the icon on my desktop it shows me that message.

 

EDIT: I cant get to the patching part nor the login screen, i know we can only access at that time


Edited by AegisXL, 29 February 2016 - 04:14 PM.

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#6 VModCupcake

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Posted 29 February 2016 - 05:11 PM

Yeah i was able to install too, but when i click the icon on my desktop it shows me that message.

 

EDIT: I cant get to the patching part nor the login screen, i know we can only access at that time

Maybe check to see if your anti-virus or firewall are blocking the patching process.  Might also try running it as admin.


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#7 AegisXL

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Posted 29 February 2016 - 05:19 PM

Maybe check to see if your anti-virus or firewall are blocking the patching process.  Might also try running it as admin.

Did those but nothing yet, thanks for the replys tho :)


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#8 Phonton

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Posted 29 February 2016 - 06:41 PM

Yeah I have no clue what your issue is but I had to allow the launcher to pass by my firewall since it was blocking the port. Might want to also try downloading it in a different part of your computer. Hope you can get it to work. :p_idea:


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#9 SirGrindalot

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Posted 29 February 2016 - 06:55 PM

Where do you live? Looks like Germany is IP blocked, rest of Europe probably too.

Edited by SirGrindalot, 29 February 2016 - 07:15 PM.

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#10 Leonis

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Posted 29 February 2016 - 07:50 PM

Give us more information please.

 

Try pinging our website: ping www.playmetalassault.com

Send me your results if you feel uncomfortable posting them here.

 

Tell us what Operating System you are using:

 

Tell us what country you're in:

 

List any anti-virus software you may be using: We had an issue where AVG was giving a false positive and was preventing the client from working. The issue should have been resolved with AVG, however other anti-virus may need to be contacted by us as well.


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#11 Mrbainks

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Posted 29 February 2016 - 07:53 PM

Hey leonis can we not use a name for our characters same as our account??

getting an error "unable to use included word"


Edited by Mrbainks, 29 February 2016 - 07:55 PM.

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#12 AegisXL

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Posted 01 March 2016 - 12:01 AM

Give us more information please.

 

Try pinging our website: ping www.playmetalassault.com

Send me your results if you feel uncomfortable posting them here.

 

Tell us what Operating System you are using:

 

Tell us what country you're in:

 

List any anti-virus software you may be using: We had an issue where AVG was giving a false positive and was preventing the client from working. The issue should have been resolved with AVG, however other anti-virus may need to be contacted by us as well.

 

Hey leonis, i pinged the website and got this as the result, i live in Portugal, Im using Windows 10 64 bit the anti virus i have is the regular windows 10 anti virusTY2vMJ.png


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#13 E3m3

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Posted 01 March 2016 - 02:23 AM

I am having the same problem too.

Country: Finland

OS: windows 7 professional

Antivirus: Avast


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#14 AegisXL

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Posted 01 March 2016 - 02:27 AM

Im guessing Europe is blocked.... damn contracts can be really bad, it's so 2007 move to block IP's well, now i know what to expect from Gnisoft.


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#15 FreeWalker

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Posted 01 March 2016 - 04:36 AM

Give us more information please.

 

Try pinging our website: ping www.playmetalassault.com

Send me your results if you feel uncomfortable posting them here.

 

Tell us what Operating System you are using:

 

Tell us what country you're in:

 

List any anti-virus software you may be using: We had an issue where AVG was giving a false positive and was preventing the client from working. The issue should have been resolved with AVG, however other anti-virus may need to be contacted by us as well.

 

Portugal is ip blockd?
 


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#16 AegisXL

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Posted 01 March 2016 - 04:47 AM

Portugal is ip blockd?
 

Im guessing it's europe not just my country


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#17 shadxx

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Posted 01 March 2016 - 04:56 AM

Im stuck on "Checking update information" too.

 

Try pinging our website:  202ms TTL=114

 

Tell us what Operating System you are using:  Windows 7 ultimate

 

Tell us what country you're in: Spain, Europe

 

List any anti-virus software you may be using: Dont have antivirus

 

 

 

Can we have a official word about if Europe is ip banned so i can stop trying?


Edited by shadxx, 01 March 2016 - 05:52 AM.

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#18 BredeT

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Posted 01 March 2016 - 05:58 AM

 

Try pinging our website: 196/197ms TTL 114

 

Tell us what Operating System you are using: Windows 10

 

Tell us what country you're in: Norway

 

List any anti-virus software you may be using: Windows Defender

 

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#19 Spectraljug

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Posted 01 March 2016 - 06:06 AM

Where is this server located?

 

And what countries are blocked?


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#20 RaXyZ

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Posted 01 March 2016 - 08:36 AM

ok guys, i found a solution.
just install some VPN program e.g. www.cyberghostvpn.com/ then choose the USA Server
thank me later ;)


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#21 shadxx

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Posted 01 March 2016 - 08:56 AM

ok guys, i found a solution.
just install some VPN program e.g. www.cyberghostvpn.com/ then choose the USA Server
thank me later ;)

Hows the lag doing this? can you recomend a vpn prog easy to use and free?


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#22 RaXyZ

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Posted 01 March 2016 - 08:58 AM

Hows the lag doing this? can you recomend a vpn prog easy to use and free?

 

it's doing good, i can recommend you www.cyberghostvpn.com/

it's free and no registation is needed
 


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#23 Zurn

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Posted 01 March 2016 - 09:11 AM

Hey leonis can we not use a name for our characters same as our account??

getting an error "unable to use included word"

I used my forum name for a character, so it should be possible.

 

Did you use spaces?


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#24 shadxx

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Posted 01 March 2016 - 09:39 AM

it's doing good, i can recommend you www.cyberghostvpn.com/

it's free and no registation is needed
 

Waw man, thak you, its working wonders.

 

Nvm, it says that i dont have enougth network connection when try to go into a mission.


Edited by shadxx, 01 March 2016 - 09:54 AM.

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#25 CarlosGZ

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Posted 01 March 2016 - 09:48 AM

I used my forum name for a character, so it should be possible.

 

Did you use spaces?

Dude. why i cant play if im from south america (Venezuela)?


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