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How to Submit a Bug Report


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#1 Nolanvoid

Nolanvoid

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Posted 28 December 2010 - 03:43 PM

Thank you Loyalty for the post.

If you believe you've found a bug in the game, the best way to report it is to do it in full detail. Provide all the information to the best of your ability, so it can be pinned down and hopefully get fixed in later patch updates.

Full example: #1

1. What is the problem?
I just got Pain Sharing skill on my Soul Hunter. The skill description states: "Share the suffering of an ally, receiving half of his damage for a set duration." When I cast this on my partner, he is still taking full damage from the monster and no damage was given to me.

2. How is it caused or what do you think that triggered it?
This bug report does not apply to this question as I do not know what is causing it.

3. Are you able to reproduce it, if so how?
Yes, everytime I cast it on my party members, the skill is just not functioning.

4. Provide screenshot of before and after or the error msg.
<insert image of player taken dmg without buff> <insert image of player taken dmg with buff>

5. Have you figured out any temporary solution to address this problem?
No I have not and it's beyond my ability to do so, but I would like a skill reset!


If you are reporting about a useless ability or skill, but the skill does function. Then it is NOT a bug. If you feel the skill is useless, please post in the Feedback & Suggestions forum on ways to improve it.


Full example: #2

1. What is the problem?
I keep getting random crashes. The screen would freeze up as I'm moving from one location to another. I would then get boot back to desktop with an untranslated error that's just full of ??? marks. This happens randomly, sometime in town, sometime in the field area, and even during loading screen.

2. How is it caused or what do you think that triggered it?
I notice this happens when I re-arrange my shortcut/hotkeys, but the crashes doesn't occur immediately when I rearrange it. I can play for a while and then suddenly I would get a crash, when I log back in, my shortcut is resetted, so I have to readjust them again. The crash would occur later again, however.

3. Are you able to reproduce it, if so how?
I can't say I'm able to reproduce it, since the crash seem to still occur randomly. I have no control of getting the crash to occur in a timely manner.

4. Provide screenshot of before and after.
<image of the error msg> etc

5. Have you figured out any temporary solution to address this problem?
The only solution that I've found it to work somewhat, is to log off to character selection once I've adjusted my shortcut. Then logging back in, I can play normally until a crash occurs, but even if it occurs, my shortcuts won't be resetted.
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#2 trixie214

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Posted 26 March 2017 - 04:34 AM

When i puff to Odelia, the program suddenly closes. So when i opened it again then i choose my character, the program closes. pls help me with my problem. I sent a ticket but still it has no reply.

 

Also when i created a new character, after the tutorial, when I am about to enter Odelia, the program closed. Please fix this problem of mine. Thank You


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