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#1 Yanta0205

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Posted 25 May 2018 - 12:02 AM

When trying to log in with my account it says General Error on the log in page.

My other account works fine..

Haven't played since last week, and I notice there has been a patch.

Suggestions?

I've already submitted a ticket, but it generally takes 5 - 7 days to get a response.


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#2 VModCupcake

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Posted 25 May 2018 - 08:21 AM

If you made a ticket already, the only other thing I can suggest is to make a support account so you can reply to your ticket at the website.  Click on "Register" on this page to create a support account.  Once you have a support account, here are some instructions on how to find and reply to your ticket. 

 

I hope your issue is resolved soon


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#3 Yanta0205

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Posted 25 May 2018 - 12:20 PM

Me too. I'll be really upset if I lose this account and/or they say it's something to do with the GDPR... I'm not in the EU...


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#4 Yanta0205

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Posted 02 June 2018 - 02:19 AM

Over a week later, and two tickets and no response.

I invested an enormous amount of time in this character and I can't even get a response regarding the matter.

Highly unprofessional

So what can I do next?

 

Most of my Zulie is on this account, and every tab in storage is full.... I spent many months on this account.... I really don't want to lose it


Edited by Yanta0205, 02 June 2018 - 04:14 AM.

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#5 Yanta0205

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Posted 09 June 2018 - 02:15 AM

How do I get a response from technical support? They seem to be ignoring me and I don't understand why

I even PM'd the person listed on the FAQ and they seem to be ignoring me too...

This isn't very fair!

 


Edited by Yanta0205, 09 June 2018 - 02:15 AM.

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#6 VModCupcake

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Posted 09 June 2018 - 11:34 AM

How do I get a response from technical support? They seem to be ignoring me and I don't understand why

I even PM'd the person listed on the FAQ and they seem to be ignoring me too...

This isn't very fair!

 

Please send me a pm here at the forum with your ticket number and I will forward it to someone who can hopefully get an answer for you.

 

Sorry for the inconvenience.


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#7 Yanta0205

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Posted 09 June 2018 - 04:50 PM

Please send me a pm here at the forum with your ticket number and I will forward it to someone who can hopefully get an answer for you.

 

Sorry for the inconvenience.

 

Done! Thank you for taking the time to assist.


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#8 Sushilicious

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Posted 01 July 2018 - 01:13 AM

Does this issue has been resolved?

If yes, kindly share it, because someone i know got the same problem.


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#9 VModCupcake

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Posted 01 July 2018 - 07:50 AM

Does this issue has been resolved?

If yes, kindly share it, because someone i know got the same problem.

Sorry you are having this issue

 

Please make a ticket. Here is the link to the support page.


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#10 Yanta0205

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Posted 11 July 2018 - 06:39 PM

Sorry you are having this issue

 

Please make a ticket. Here is the link to the support page.

 

I think I must now be in the category of one of the longest outstanding technical support tickets, with zero responses from technical support (I take it the would be Genesis only?). Character disabled incorrectly because of EU banning, but after 50 days still not fixed...

 

Do I get a medal or something for that :) [EDIT: Actually, medals are still broken, so I'll pass on that]

 

*Disclaimer... Did get some responses to a private chat up to 20th June  but nothing since... I miss my Arty :(


Edited by Yanta0205, 11 July 2018 - 06:41 PM.

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#11 VModCupcake

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Posted 11 July 2018 - 10:19 PM

I think I must now be in the category of one of the longest outstanding technical support tickets, with zero responses from technical support (I take it the would be Genesis only?). Character disabled incorrectly because of EU banning, but after 50 days still not fixed...

 

Do I get a medal or something for that :) [EDIT: Actually, medals are still broken, so I'll pass on that]

 

*Disclaimer... Did get some responses to a private chat up to 20th June  but nothing since... I miss my Arty :(

Sorry your issue still has not been resolved.  

 

Rather than posting here, please reply in the private message we share with Krexus and explain that you still can not access your game account. The reply will flag the message for him and he can check into the status of your ticket.

 

We appreciate your continued patience in this matter.


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#12 Yanta0205

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Posted 13 July 2018 - 03:21 AM

Sorry your issue still has not been resolved.  

 

Rather than posting here, please reply in the private message we share with Krexus and explain that you still can not access your game account. The reply will flag the message for him and he can check into the status of your ticket.

 

We appreciate your continued patience in this matter.

 

I replied there a couple of weeks ago. I gather you have seen that, and Xealot's response. I've updated that conversation.


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#13 VModCupcake

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Posted 13 July 2018 - 08:52 AM

I replied there a couple of weeks ago. I gather you have seen that, and Xealot's response. I've updated that conversation.

 

Sorry this is still not resolved.   I can't see any replies after June 19th and nothing involving Xealot at all.  That's why I suggested bumping up the pm rather than posting in a forum topic. 

 

I think all you can do is keep bumping those conversations and make sure support does not need additional information.

 

Thanks for being so patient. Hopefully this won't take too much longer.


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#14 Yanta0205

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Posted 18 July 2018 - 05:27 AM

Really? I've posted several updates on that conversation. I was getting curious too as to why there have been no replies to my updates... But Xealot did say I wouldn't hear anything until there was something to say.

 

Well, pointless updating that conversation if you can't see the updates...

 

In any case, I received this email today (18th July my time)

 

Greetings from the WarpPortal Support Team,
We have finished investigating your account and fixed the mislabeled registered countries. The process has been reviewed by the billing team to ensure that we are compliant with all rules, regulations, and the updated user agreement. You are now able to properly connect online again.
 
And indeed I can. Almost two months was a long wait, but at least it's now resolved.
 
I've given up trying to keep track of how many different problems I've had with my accounts... The only one that really bothers me is that medals still kill all drops for any level monsters.
 

Edited by Yanta0205, 18 July 2018 - 05:29 AM.

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#15 VModCupcake

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Posted 18 July 2018 - 08:04 AM

 

Really? I've posted several updates on that conversation. I was getting curious too as to why there have been no replies to my updates... But Xealot did say I wouldn't hear anything until there was something to say.

 

Well, pointless updating that conversation if you can't see the updates...

 

In any case, I received this email today (18th July my time)

 

Greetings from the WarpPortal Support Team,
We have finished investigating your account and fixed the mislabeled registered countries. The process has been reviewed by the billing team to ensure that we are compliant with all rules, regulations, and the updated user agreement. You are now able to properly connect online again.
 
And indeed I can. Almost two months was a long wait, but at least it's now resolved.
 
I've given up trying to keep track of how many different problems I've had with my accounts... The only one that really bothers me is that medals still kill all drops for any level monsters.

 

Thanks for the update. I'm very glad to hear that you are able to log in.

 

Sorry again for the delay and inconvenience this has caused.  Have fun playing!


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