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Support Ticket Submission Error


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#1 yazzie

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Posted 16 June 2018 - 08:48 PM

Wanted to verify the ESL card that i bought but this happened.

 

 2uKWklD.png


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#2 Scuba

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Posted 16 June 2018 - 09:23 PM

Yeah I'm getting the same thing


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#3 BlackMeow

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Posted 16 June 2018 - 09:56 PM

congrats on the ESL lol 


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#4 yazzie

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Posted 16 June 2018 - 10:19 PM

Yeah I'm getting the same thing

 

its fixed now


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#5 yamasakai90

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Posted 16 June 2018 - 11:00 PM

Submit a ticket to support.warpportal for an error in accessing support.warpportal. 

 

What?

 

Grats on getting your ESL :P


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#6 VModCinnamon

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Posted 17 June 2018 - 12:02 AM

Supposedly the support page is undergoing maintenance. During that, you may or may not be able to send in a ticket, that or a ticket confirmation fails to send to email. A few reports claim to be able to send in a ticket when using a different web browser.


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#7 BlackMeow

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Posted 17 June 2018 - 07:25 AM

i sent a ticket but the confirmation didnt came to my email. should i re-do it?


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#8 EsQuina

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Posted 17 June 2018 - 08:26 AM

i sent a ticket but the confirmation didnt came to my email. should i re-do it?

Same here. I don't know what to do


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#9 smugg

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Posted 17 June 2018 - 12:13 PM

yea same still getting errors

 


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#10 HappyGirly

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Posted 17 June 2018 - 01:57 PM

Same here  :p_err:


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#11 xtremegene

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Posted 18 June 2018 - 06:44 AM

Yeah, been having this problem for 2+ days now...different browsers did not help.  It's sorta silly the support system itself is down without any large notice or ETA on when it comes up (and I of course have at least two pending issues I've tried to submit tickets for, with no success)....


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#12 diikhlaskan

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Posted 18 June 2018 - 08:15 AM

still cannot send ticket

 

what if ppl got scammed and need support team asap?


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#13 Xealot

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Posted 18 June 2018 - 02:45 PM

If you are having issues submitting a ticket, please PM me with the following:

 

1) Screenshot of the error message you are seeing

2) Description of when you are encountering this message during the ticket submission process

3) Description of which browser you are using

 

If there is any other information you believe is relevant and may help in the investigation, please be sure to include that too!

:no1:


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#14 BlackMeow

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Posted 18 June 2018 - 06:12 PM

no error. just no confirmation went through


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#15 DrawdeLlaw

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Posted 18 June 2018 - 06:15 PM

I got the same thing. I really need to contact gm support it's urgent.


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#16 Penguins

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Posted 18 June 2018 - 09:14 PM

Also unable to submit any tickets since Friday 3AM 6/15/2018. I've tried on chrome, opera, firefox. I've tried different departments, with and without attachments. It all leads to the error to contact GM support, same error as Thread Starter.


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#17 MrNaise

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Posted 18 June 2018 - 09:49 PM

same here cant submit a ticket


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#18 JonathanAPJ

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Posted 19 June 2018 - 01:36 AM

Same here, but i can submit the ticket and get the code, only the confirmation email didn't reach my email, but when this show me the code, is the ticket done?


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#19 yamasakai90

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Posted 19 June 2018 - 04:13 AM

Is the support ticket down again? I can't reply to my open ticket.


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#20 AguToroZoro

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Posted 19 June 2018 - 08:03 AM

Help me pls.GM. I can not enter the Rangers character. [Snip]


Edited by VModCinnamon, 19 June 2018 - 09:00 AM.
Mod Edit: Please do not post your game ID /ticket here, it is not safe.

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#21 Xealot

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Posted 19 June 2018 - 11:23 AM

I have been informed that the Ticket Tool has been repaired!  :p_idea:

 

Please tell me if you guys are still encountering errors.

:p_hi:


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#22 EsQuina

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Posted 19 June 2018 - 01:41 PM

 

 

 2uKWklD.png

I'm still getting this error when I try to submit a ticket.

There's an upside i guess, I am getting the email from support when i try to verify my support account ( i was trying to verify it earlier, but never got the email), but i get an error when i click the link ("cant reach this page"). 


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#23 xtremegene

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Posted 19 June 2018 - 01:45 PM

I'm still getting this error when I try to submit a ticket.

There's an upside i guess, I am getting the email from support when i try to verify my support account ( i was trying to verify it earlier, but never got the email), but i get an error when i click the link ("cant reach this page"I

 

 

I still have the same problem/error, and have same experience as EsQuina now today (support account verification email link is now sent, but does not load page properly).


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#24 Anchors

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Posted 19 June 2018 - 02:37 PM

Getting this error also. I'd like to get a ticket in ASAP as it's regarding payment issues...


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#25 sgfrd92

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Posted 19 June 2018 - 02:54 PM

Same. I can't send my ticket. What's happening? I am sending ticket for my payment issues. When I redeem the coupon, an error occured. 


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