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i forgot my character passwords


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#1 1959150309192446627

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Posted 14 June 2018 - 07:45 AM

its been like 3 or 4 months without playing and now i completly forgot my characters passwords i need some help.


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#2 AndraSyte

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Posted 14 June 2018 - 09:54 AM

Upon logging into the WarpPortal Account hit "Account Information" and then find the Requiem account that you have forgotten the password to. There should be an option "Edit" that you can click. This will take you to a page where there is a "forgot your game password?" option. If you have also forgotten the WarpPortal account password there is a reset your password option on the log in page. Hope this helps! Let us know if you have any other questions! 


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#3 Sadew

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Posted 04 July 2018 - 10:00 AM

Upon logging into the WarpPortal Account hit "Account Information" and then find the Requiem account that you have forgotten the password to. There should be an option "Edit" that you can click. This will take you to a page where there is a "forgot your game password?" option. If you have also forgotten the WarpPortal account password there is a reset your password option on the log in page. Hope this helps! Let us know if you have any other questions! 

 

Hi AndraSyte,

 

I believe this is a request regarding the character PINs that need to be entered when selecting a character. I am having the same issue, and I know the proper method is to submit a ticket, however the Ticket System has apparently not been working for some time now (refer to this thread: https://forums.warpp...+submit +ticket ). Is there an alternative way to submit a ticket/request to change character passwords?

 

Thanks,

Sadew


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#4 AndraSyte

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Posted 09 July 2018 - 10:39 AM

If the PIN has been forgotten then a ticket does need to submitted so that the Support Team can assist. The Support Page did have a maintenance completed on it last week which made it inaccessible for a period of time. The page since then has been up and running. If you are still experiencing issues with accessing the support page please let me know here or via PM. Thank you!


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#5 Sadew

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Posted 09 July 2018 - 06:41 PM

Hi AndraSyte,

 

I'm still experiencing issues trying to login to the support page. I sent you a PM as well but other people might benefit form advice here too.

 

Thanks,

Sadew


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#6 hulkTatara

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Posted 25 September 2018 - 06:58 AM

forgot the pin code from the characters. please help solve the problem

forgot the pin code from the characters. please help solve the problem


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#7 VModCupcake

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Posted 25 September 2018 - 10:57 AM

forgot the pin code from the characters. please help solve the problem

forgot the pin code from the characters. please help solve the problem

 

Sorry you are having this issue. Please make a ticket so support can assist you.  Here is the link to the support page so you can create a ticket. 

 

Good luck! I hope your issue is resolved soon.


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#8 hulkTatara

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Posted 29 September 2018 - 01:45 AM

Ooops. Something went wrong. This has been logged and reported.
Please try again later, or submit a ticket detailing the error you are encountering at the Support site:
https://support.warpportal.com/


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