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Support is not working


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#1 yamz

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Posted 26 August 2018 - 12:53 PM

Hi,

 

Good day!

 

I have a major issue that needs to address but the support ticket is not working. I tried connecting several times already yet this error wont let me. I also tried checking it every 4 hours yet the problem persist.

 

 Ooops. Something went wrong. This has been logged and reported.

Please try again later, or submit a ticket detailing the error you are encountering at the Support site:
https://support.warpportal.com/

 


 


 


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#2 VModCupcake

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Posted 26 August 2018 - 09:58 PM

Have you tried using a different browser? You should also turn off your ad blocker if you have one.

 

If you are trying to submit a ticket, I have heard that shortening the message in the white box will help so try rewording your description of the issue.

 

Please post here if you are still unable to complete the ticket after trying these two suggestions.


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#3 yamz

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Posted 27 August 2018 - 01:23 AM

I tried using both my pc and my phone yet i experience the same issue
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#4 VModCupcake

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Posted 27 August 2018 - 08:42 AM

Thanks for the report! I will forward it to the support team.


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#5 AndraSyte

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Posted 27 August 2018 - 08:52 AM

Thank you for your report! There were some issues reported with the ticket tool that were being investigated. These issues should now be resolved. If you are still experiencing issues with the support page despite using a different browser please make sure to send a PM to myself and Krexus so that we may assist. 


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