Bought WP points but can't transfer it to Item Mall Points

I bought 1000 wp points but now i cant transfer it to item mall points:

I already submitted a ticket but it shows me this:

i guess it already sent or maybe not/error?

Please help me solve this so in my future purchases i dont get this problem anymore. Thanks!

Edit: I use chrome and internet explorer browsers, nothing is solved.

Edited by 2363160214203139327, 06 September 2018 - 04:47 AM.