Why need to Report and wait the response of Support, it should be your fault so don't make us headache to write an letter to support and waiting for nothing. also how about the pet days. it's probably 3 - 4 days straight have error on game. and calculate how much time we wasting the pet days
You need to report issues so that the Support staff and the Requiem Team are informed about the issue. Just like someone told me about this issue so I checked the game and the forums then reported to the Requiem Team. If no one tells them/us, what will they try to fix?
If you lose an item and just ask Support to return your missing item, if you don't tell them exactly what the missing item is, what will they try to look for? Do you understand what I am trying to say here?
As for compensation, as I mentioned, I am only sure of the Chance Maker. As for the other items, you'll need to ask Support about that. Unless you want them to guess what you want then good luck with that. But if you really want to know, as per my experience, they do not restore lost 'pet days'.