Dear sirs,
Play Ragnarok Journey through account in Level Up Games. I and hundreds of other players under the same conditions have not been able to log into Journey for more than 5 hours. The biggest problem though is that Level Up does not have technical support via tickets to Ragnarok Journey, so there is no way to communicate with them and report the problem. To make matters worse, it's a holiday here in Brazil today and I got in touch on the phone with Level Up and they said there's nobody there who can help or know at least what's happening. I'll miss a full XP day or worse, that access, that access to the game will only come back on Monday, which was reported on the phone. I think it's absurd not to be able to access a game where everyone can do it via Steam and other distributors, except for this awful service and support company that is Level Up Games. I'm going to run out of game?Will VIP time be refunded? Will I be reimbursed for lost XP and daily quests? Thank you. I hope to have a return soon.
