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WARP PORTAL - PLEASE FIX THE LEVEL UP BUG


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#1 jededaiahbr

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Posted 20 November 2018 - 03:43 AM

OMG, CAN YOU JUST FIX THIS ANNNNNNNNOYING PROBLEM? 

We're losing exp gem, vip days, vip dungeons, events, xp in general, guild dungeons... 
You and level up made such a wide marketing in this game, and pretty much all brazilians that play this game can't login because have an levelup account. 

 

Please, give us access to our levelup/warp portal accounts (when we log, apears an "levelup+randon number" in our account names... that means that we all already have and warp portal accoun). IS NOT THAT DIFFICULT! 

 

AND FOR GOD'S SAKE, FIX YOUR SUPPORT SITE. You do realize that is not workin' since forever?! 


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#2 mmiku2003

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Posted 20 November 2018 - 08:33 AM

This is the reply they're gonna send you when you had access to warpportal support:

 

 

Greetings,

The issue you are experiencing may be caused by the following:

Please turn off any Ad Block programs, VPNS, or Proxies.
Any changes or blocking IP may change or block specific [site issue] from showing.

If you continue to experience any of these issues please let us know.

Thank You

 

 

Greetings,


This is xxxxx from the WarpPortal support team.

Thank you for reaching us regarding this issue. We understand that you can't access the WarpPortal payment/support/login page. We apologise for the inconvenience this may have caused. We would like to suggest you to do the following that may help you fix this issue,

1) Avoid using any third party program tools.
2) Temporarily disable anti-virus and firewall products.
3) Test with another computer.
4) Disable browser add-ons and plug-ins.
5) Ensure that JavaScript is enabled and updated.

If the issue still persists, please let us know. 

If you have other inquiries or suggestions feel free to send us another ticket.

Regards,
xxxxxx
 
 
There have fun. (Yes, I'm done with warpportal support myself)

Edited by mmiku2003, 20 November 2018 - 08:35 AM.

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#3 adonomages

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Posted 24 November 2018 - 05:50 AM

For days we have not been able to log in via lvlup, we do not have WP's opinion just apologizing for the inconsistent.  more 15 days ago with this error loguin many who played Rj by lug gave up we are the last line of players that remain of lvlup would be very difficult to transfer the character to a WP account or open the migration as ragnarok, so it is difficult to without any prediction of logon return

For days we have not been able to log in via lvlup, we do not have WP's opinion just apologizing for the inconsistent.  more 15 days ago with this error loguin many who played Rj by lug gave up we are the last line of players that remain of lvlup would be very difficult to transfer the character to a WP account or open the migration as ragnarok, so it is difficult to without any prediction of logon return


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