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(SOLVED) Password Reset Confirmation Link not Valid


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#1 Cyru

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Posted 29 January 2021 - 02:30 AM

Good day. I have been an old Ragnarok player trying to play again, so I tried logging in my warpportal game account. It informed me that I need to change my password because it was too old. 

 

So I used the forgot password to receive an email. But it kept telling me that the confirmation link is invalid.

 

I tried it around 4 times but it still did not work. It said the expiry of the link is 5 minutes, but I was clicking the link within 1 minute but still kept on failing.

 

 

Does anyone have an idea how to solve this? Thank you.


Edited by Cyru, 29 January 2021 - 09:23 PM.

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#2 Dragonlark

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Posted 29 January 2021 - 11:10 AM

Thank you for your report! Please know our team is aware of and looking into this problem at this time, and  we will be posting to let you know as soon as we have further updates regarding this issue.


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#3 Cyru

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Posted 29 January 2021 - 08:41 PM

Thank you for your report! Please know our team is aware of and looking into this problem at this time, and  we will be posting to let you know as soon as we have further updates regarding this issue.

That's good to hear. Thank you sir Dragonlark, have a nice day!


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#4 Cyru

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Posted 29 January 2021 - 08:51 PM

I just want to inform everyone that I tried this again a few minutes ago and it worked now. Thanks a lot for fixing the issue!

 

 


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