Ragnarok Transcendence [WP-KP] Bug In-Game

It's unacceptable to spend any kind of money on the server whenever the KP decides to show up and disappear randomly. I made a ticket of the issue and got a reply stating exactly this below. Now my biggest concern is i found other people having these same issues dating 3 months back. How long has this [BUG] that is [CASH-SHOP] related been going on, and how many people sent tickets in that got this reply? This is not a fix? This is a clearly known issue going on in game that should honestly deter anyone from wanting to use the cash shop? Why spend any sort of money when they are releasing new cash shop items and costumes every update, but not fixing a bug that should had been dealt with every update since November 5th of 2020 when this user stated the issue and had no help or reply? Come on guys it's been a few months. Time to focus on these bugs and let the players feel more comfortable spending anything. The link is at the bottom for this known issue that should honestly concern DEVs? I'm trying to make light of something that should be dealt with [BUGS] over [CASH-SHOP] especially when the bug is a big deal & cash shop related. Any other help with this issue would be great and we need updates for these bugs not band-aids.