21 replies to this topic

[Allegrah]

I reported 5 or so obvious 24/7 bots in the pasana map, I included screenshots of each of them with their name visible. All of the bots were still there yesterday, nothing was done. This is not a question of IF they are bots, they are, 100% bots. If you haven't had the time to investigate and ban these bots then WHY did I get a reply email about my report?

I don't like wasting my own time to do your job of cleaning up your game when you can't even hit that final button. Maybe you can employ someone to prowl maps that drop high value cards or etc drops? Stroll on to the verit map, five or so 24/7 bots there too, I didn't report them because nothing was done about the pasana bots. Ever seen the porcellio map? The spore map? what the hell, just enforce the rules on highly botted maps and it would help.

[roseo]

I fully support you. Unfortunately ticketing bots doesn't work most of the time. Tried it before

[Tovar]

You must be new here.

[Humbelum]

Community bothunters(selected by gravity) are needed to support the GM staff to collect the needed evidences. Then a GM must only ban a list of botchecked bots. C-Bothunters would get free vip for their main account. If they abuse the system they will be suspended.


I dont understand why they dont help the players to improve the game? It worked on the original european server very well for bothunting.

[Irreparable]

Community bothunters(selected by gravity) are needed to support the GM staff to collect the needed evidences. Then a GM must only ban a list of botchecked bots. C-Bothunters would get free vip for their main account. If they abuse the system they will be suspended.


I dont understand why they dont help the players to improve the game? It worked on the original european server very well for bothunting.

Because Burda Inc. lead it, not Gravity.


Our Bothunters were partly volunteers and Burda had only 1 game to manage until they started that alaplaya crap.


Gravity U.S. doesn't want to use volunteers or can't because of kRO (since kRO is at fault for everything, heh) - even the volunteer forum moderators are bound by a contract (that the sometimes seem to happly ignore, based one some biased that happened in the past.)

[sakurawings1]

Doesnt matter what you do they will keep comming back anyways..

[Oda]

The GM Team does investigate these characters, and when there are multiple characters that are convicted of botting, all other accounts on that IP are tested and suspended. The GM Team has to answer tickets from all of our games in the order they are received so it can take 1-2 days to get to a ticket.

[Allegrah]

The GM Team does investigate these characters, and when there are multiple characters that are convicted of botting, all other accounts on that IP are tested and suspended. The GM Team has to answer tickets from all of our games in the order they are received so it can take 1-2 days to get to a ticket.

Suspended? So you aren't banning them for good? Maybe this system of having your playerbase clean up your game needs to be looked at and changed instead of mindlessly nerfing headgears?

These guys are rebirthing, and then 99ing again and allowed to just sit there 24/7 farming 50m cards until a legit player reports them instead of the game owners having a system in place to prevent this. They aren't botting stupid maps like porings or maps where the mobs offer low value cards so you wouldn't have to check most of the maps in Ragnarok. Why can't you enforce your own rules at least in the highly botted maps? No staff or time? (it would take 15 minutes to scan the 5 most botted maps with GM powers) Why not start a system like what was mentioned above, your game gets cleaned up and you pay them with imaginary money that doesn't cost your company a dime. Sure these botters will make another character but it takes time to level up and if a system was in place, they would get caught again before farming 20 pasana cards and further -_-ting on the economy.

[rednaxelagnik]

I've seen so many bots go unbanned, no matter how obvious their actions are. Since the merge, I've given up completely on reporting them because I've never really seen any justice and now it's too much to keep up with. Nowadays, I see a lot of characters who botted running around on high level and even level 150 characters who were around since Yggdrassil (there's even one who is the leader of a WOE guild ~ won't mention any names on the forum though!). I think some have only gotten a suspensions because there were times when I thought my report worked and they won't be seen for a while, but then the botters just pop up again weeks later. I can't assume they were even suspended though either because people do take breaks from RO...and as sad as it is, bots are just something you have to accept. You can search the forums for numerous bot threads and people complaining about the same exact things, so it's nothing new.

[MasterKnshn]

I just send a ticket in with the name of the map and usually 2-4 screenshots of like 10 bots on screen...If I really had to make a list of the names...well...

[Medicine]

Too busy figuring out what to nerf next to investigate bots.

[roseo]

Too busy figuring out what to nerf next to investigate bots.

HBP!

[TheQuietStorm]

The GM Team does investigate these characters, and when there are multiple characters that are convicted of botting, all other accounts on that IP are tested and suspended. The GM Team has to answer tickets from all of our games in the order they are received so it can take 1-2 days to get to a ticket.

I doubt it, i reported an obvious bot/macroing person. And to my suprise this person was suddenly a priest some days later.. AFTER the ticket was closed.

I mean seriously.. I even send in a video of what this person was doing, with me following it.. and it was still there ?!?

/facepalm

I even asked a question to the gms which still have not been answered, yet the ticket has been closed again.. hmmmphh?


(edit to add: just re-opened the ticket asking for an answer to my question)

Edited by TheQuietStorm, 22 March 2013 - 01:17 AM.

[Allegrah]

Suspended? So you aren't banning them for good? Maybe this system of having your playerbase clean up your game needs to be looked at and changed instead of mindlessly nerfing headgears?

These guys are rebirthing, and then 99ing again and allowed to just sit there 24/7 farming 50m cards until a legit player reports them instead of the game owners having a system in place to prevent this. They aren't botting stupid maps like porings or maps where the mobs offer low value cards so you wouldn't have to check most of the maps in Ragnarok. Why can't you enforce your own rules at least in the highly botted maps? No staff or time? (it would take 15 minutes to scan the 5 most botted maps with GM powers) Why not start a system like what was mentioned above, your game gets cleaned up and you pay them with imaginary money that doesn't cost your company a dime. Sure these botters will make another character but it takes time to level up and if a system was in place, they would get caught again before farming 20 pasana cards and further -_-ting on the economy.

Still waiting for a reply to this. Id love to hear your reasons excuses of why you're ignoring the real problem with ragnarok and focusing your energy on nerfing a headgear which can't even remotely compare to the damage these bots have and continue to cause.

[rednaxelagnik]

I have 2 theories about botters:

1.) There are too many so any efforts of getting rid of them would be too little to late (so maybe having an attitude similar to "why bother at all?")

2.) A lot of botters are probably "paying customers" who might actually get Kafra Shop items and VIP so it would be counter-productive in terms of revenue.

As I've mentioned before, I've reported botters numerous times without any action taken against them. I do have sub-folders in my screen shots of specific bot accounts to help me organize it for when I report them a 2nd or 3rd time. I've gotten nothing out of all of this so I'm done - I have accepted defeat after fighting the good fight for so long. Good luck to everyone else who still strives for justice and takes the time to send these reports.

Edited by rednaxelagnik, 22 March 2013 - 08:02 AM.

[TheQuietStorm]

Reopened ticket got a response:

Dear Valued Customer,
Thank you for contacting WarpPortal customer support.
We appreciate you taking your time to report this ill-mannered behavior in-game. We will conduct an investigation on the character/s in question and take appropriate action if necessary. We would also like to take this time to give you a friendly reminder:
HOW TO STAY HAPPY AND IN-GAME:
1) If you see any ill-mannered player in-game, please do not provoke them.
2) Also, do not provoke other players into engaging in ill-mannered
3) Please submit all ill-mannered reports with appropriate screenshots, if possible. The offending character’s name must be clearly seen.
If you have questions, please don’t hesitate to send us another ticket. We will be happy to assist you.
Regards,

XXXX
Customer Service Representative
WarpPortal Support Team

Cheers, but umm.. still not an anwser to my question.

[Oda]

I doubt it, i reported an obvious bot/macroing person. And to my suprise this person was suddenly a priest some days later.. AFTER the ticket was closed.

I mean seriously.. I even send in a video of what this person was doing, with me following it.. and it was still there ?!?

/facepalm

I even asked a question to the gms which still have not been answered, yet the ticket has been closed again.. hmmmphh?


(edit to add: just re-opened the ticket asking for an answer to my question)

PM me with the ticket number please.

[rednaxelagnik]

To be fair though, I think you are good at handling bot complaints Oda. There was a time many months ago where I'd reported these obvious bot venders several times without any consequences and after you told me to PM you the names, they were gone soon after. It sounds like it would be too much for everyone to PM you every bot they find (and I'm sure you already have a lot on your plate), so what else can we do? Can we make a serious suggestion thread to make a change to the system on how bots are reported to something that is more practical and effective (and not "right click in-game>report like some people suggest)? I think if it were made easier and people saw results, more people would be inclined to help alleviate the bot problem.

[Boxinguru]

There will always be botters in this game. Suspend or banning an IP will not work, there are ways around them. I doubt gravity really wants bots gone because it will show how many actual players are, which I am guessing is 30-40% less then what it is now.

[GuardianTK]

Oda is the only one who handles bot reports properly. Sadly, it's not really in his job description to even be handling the banning of bots. That's extra work he's willingly taking on himself to get done to make some of us happy. I once had a GM actually check to see if I was a bot at Stapos by laying down Sanctuary after Sanctuary while in GM Hide Mode. xD I give the dude a reply saying I'm doing the Eden Board Turn Ins and the GM silently stops laying down Sanctuary without saying a word. You see bots running around all over the place on the map, but you still see them botting there a few days later. I mean seriously?

[IronPlushy]

Dude verit map used to have 80-100 bots, I can live with 5.

[Allegrah]

No response or excuse Oda? I guess you're content with ignoring the real problems until this game finally dies.