The current Kafra Shop items have already been made, and only just need to be implemented. Very little work is needed for that, if any.
Items that we have requested to be made, take a much longer time. I know some of the Kafra items we have formally requested will make a number of you very happy.
We understand all of those points. What we don't get is why you rush into patches without testing them. Until now, and please enlight me if I'm wrong, I haven't seen a single bug (that actually matters) with any of the kafra shop items you have released...
I get it, you are a Community Manager and you're the link between the users and the owners so there is not much you can do when it comes to development. But maybe you can tell the owners that if they want to make profit out of this game, they MUST change the way they are handling things at the moment. Set a Beta Test server and recruit some users; test the patches before launching them and not just copy/paste; etc.
We can't really say anthing about WoE buggs because you ACTUALLY told us we would have a WHOLE MONTH for beta test, but the rest of the bugs... come on....