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Game Crashes On Startup


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#1 invazn

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Posted 25 October 2010 - 04:15 PM

So .. everything is fine (installation, patching, etc.). After patch finishes, I proceed to click start .. and this shows after couple seconds of loading:
Posted Image
The above error shows up twice, but with different "view problem details"

First "View problem details":
Problem Event Name: APPCRASH
Application Name: dragonica.exe
Application Version: 0.11.32.0
Application Timestamp: 4cc13d8d
Fault Module Name: dragonica.exe
Fault Module Version: 0.11.32.0
Fault Module Timestamp: 4cc13d8d
Exception Code: c0000095
Exception Offset: 0075c18f
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 4105
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Second "View problem details":
Problem Event Name: APPCRASH
Application Name: dragonica.exe
Application Version: 0.11.32.0
Application Timestamp: 4cc13d8d
Fault Module Name: nmcogame.dll
Fault Module Version: 2.5.24.0
Fault Module Timestamp: 4abc516b
Exception Code: c0000005
Exception Offset: 000113af
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 4105
Additional Information 1: 29ae
Additional Information 2: 5084b89e1f9a2f9ec56d78d15e91129d
Additional Information 3: 1692
Additional Information 4: 64294ec825ecbddf615fa58a14a17434

-----

I have tried the following:
- reinstalling both gateway and DS (many times)
- redownloaded the installation files from diff sources (gateway, torrent, etc.) and then do a new install
- installing in a different directory .. as program files sometimes cause issues for vista
- turning off programs when opening game (virus, firewall, other programs that may conflict etc.)
- run game as admin/compatibility mode

My Computer Specs:
OS: Windows Vista Home Premium
Version: Service Pack 2
System Type: 64-bit
Processor: Intel Core 2 Duo CPU T6400 @ 2.00GHz
Ram: 4GB
Display: Intel 4 Series Express Chipset Family

Some notes/comments:
- i really doubt it is due to my computer specs. though it may be below requirement for some areas, i should still be able to run it .. just gonna lag a lot thats it
- i have tried downloading another WarpPortal game (Rose) and tried running it just to see if the problem was due to Gateway. however, i was able to run Rose Online just fine with no problems
- i have never had problems playing Dragonica before. not on thq, not on iah, not on *private server* (sorry for mentioning that) so i am not sure why i am having issues with you guys

HELP PLEASE!

Edited by invazn, 25 October 2010 - 04:19 PM.

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#2 Calanor

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Posted 25 October 2010 - 04:22 PM

If you still have the install file what I suggest is uninstalling the game and reinstalling it.

Something got corrupted and is now causing the error message you get.
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#3 invazn

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Posted 25 October 2010 - 05:22 PM

If you still have the install file what I suggest is uninstalling the game and reinstalling it.

Something got corrupted and is now causing the error message you get.


I have tried the following:
- reinstalling both gateway and DS (many times)
- redownloaded the installation files from diff sources (gateway, torrent, etc.) and then do a new install
- installing in a different directory .. as program files sometimes cause issues for vista
- turning off programs when opening game (virus, firewall, other programs that may conflict etc.)
- run game as admin/compatibility mode


... :/

And i just reinstalled it AGAIN today before getting the new patch. But because you have suggested so, I will do it one more time..though I really doubt it will work.

EDIT: as expected, reinstalling did not work. i think the error resides in nmcogame.dll. do you think you could provide a download just for that file? if not, any other suggestions as to how i can fix this?

Edited by invazn, 25 October 2010 - 07:18 PM.

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#4 invazn

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Posted 26 October 2010 - 06:20 AM

so after days (literally) of trial and error, i somehow finally got it to work. thread can be closed now. thanks!

EDIT: looks like that was only a temporary fix, because the same error is popping up now again. however, if you guys could provide manual patching then i think i am able to bypass the error. (i have already suggested manual patching under the proposal section)

Edited by invazn, 26 October 2010 - 09:31 PM.

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#5 chicano714

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Posted 26 October 2010 - 09:39 PM

i get a messege telling me excute on gateway and the start button page disappears and on other trys i get a Japanese messege i reinstalled gateway but nothing >.<
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