why do we not just get automatic updates from kRO? why is it we have to request things and then wait for them to be sent? shouldnt kRO just send us what they have in regular intervals so we can be as current as possible? why is it we the players have to site dates for when things arrived on kRO in order for you guys to ask for them? how is it that the players know more about future content than the staff? shouldnt you guys be on top of that? shouldnt you guys be harassing the crap outta kRO on almost a daily basis to make sure we get new content and bug fixes? is there a way we the players can harass kRO for you guys? whats really going on in your office that makes its so we get recycled content over and over (and bugged) and yet no real major updates? maybe instead of doing these tiki tuesdays AND whats happening this week in iro you guys could be working on keep your customers happy and willing to pay...
We do harass them on a daily basis to get these, and would likely have received the updates we've put in much later had we not been doing so (other versions of the game just accept updates whenever they arrive). I understand and share the user's frustrations, as a tremendous amount of content is already in existence and should at least theoretically work with little actual development work needed.
Unfortunately many of these systems are designed to work only after a certain version of the exe is live, so that means that we have to receive updates in order or some of them will not work (the Shiba Inu hat is an example of this) with the current version of the game. Due to the "What to look forward to" thread we have made large strides in getting very old content updated on our server.
Basically while we receive large updates from kRO, there are a lot of smaller updates that they have implemented that they may think we already have (this has happened in the past) or that
The buggy quests and implementation are our responsibility and we correct these as soon as we are able.
Regarding Tiki Tuesday and TWIR it's my job specifically as a community manager to create this type of content. These videos help to inform the community and bring us more awareness on twitch and youtube, which are crucial nowadays. Two-three hours per week doing videos isn't what is setting back our updates.