Actually... I am an Analyst. That's why I know this stuff. But I'm not a Business Analyst, only an Information Analyst. Maybe someday...
As a VEP, I know you guys on the test server don't have all the events there, only the system events. We're working on some extra ones too, honestly.
Haha I'm finishing up my last semester as a MIS student. I'm looking for some sort of analyst position in programming or systems analysis, but it's pretty clear to me whoever is in charge has never played the game. It's a pretty failed project. They never took feedback from their users. Everything has been rushed. I played the original beta and the game had its flaws. It was 10 times better than it is now, but even then there were many improvements they could have made before release, but they didn't take the time to fix anything. They had originally built an entire game (Legend of the Second which I played in beta), scrapped it, and built this game on an outdated engine that gives them bugs left and right and leaves them with pretty much no way to fix them.
From what I've read they never had a test server until now, which is probably the biggest fail you could make in a video game. I keep reading "we can't use a test server because we can't use all of the data from ingame to test everything so the environment will be different." All I see is gravity being gravity. Why do you need all of the data from players to test the basic functions of the game, or test the balance of classes? Just gather a bunch of people, give them the best equipment, and let them have at it. They'll tell you what's wrong with the classes real quick, and it will be just as accurate as in the real server without having screwed people out of their time and frustrated most of the population of users. And while a test server might not find all of the bugs, it will give people the chance to sniff out the big ones and give the devs an idea of how the release will go before they update the game blind and pray it works.
Gravity you get very few opportunities to satisfy your users. If you don't take the time to iron issues out you'll only disappoint people further. It seems like it's too late for this game, but in the future you need to spend more time debugging your games, make sure everything is balanced, and get your users involved and take the time to listen to them. You may want to take more notes from successful games too. I'm not saying copy them, but be innovative. That's one of the things that made Ragnarok Online (1) so great was how it was a completely different game than anything in its time. Also, before I forget... I suggest you try making a pay to play game for once like how RO was in the beginning. Pay to win is a disaster and whoever was the first game developer to come up with such a system should be shot.