I have edited your post. Please don't post any of your Account information in Forums.
I have also removed the derogatory comments.
Make sure that you check your email(one that was registered with the support account) and ticket tool system to check for a response This knowledge base shows you how to do that.
If you have waited over 48 hours for a response from the Support Team and not received anything from them.
Send a private message, via Forums to CM Shazam0.
Here is the link to his profile page, top right you should see "send me a message"
Edited by Naughty, 08 June 2014 - 05:19 AM.