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i have one problem


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#1 Keitwow

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Posted 18 August 2014 - 12:49 PM

I want to recharge by boku , but I get this note , '' the amount of wp energy you receive may fluctuate at the time of purchase due to currency conversion, why? i need recharge D:  , send a ticket but have not answered ,  AND Today the game is bugged I think, I have high latency, I do not understand, can you help? , In other games I have no latency


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#2 TontonAlarcon

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Posted 18 August 2014 - 01:08 PM

i think it simply says that the amount you get depends on the current rate of your native currency to dollar conversion since rates change all the time. just continue with the purchase and you should be fine.


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#3 Keitwow

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Posted 18 August 2014 - 03:13 PM

but does not leave me to reload or anything


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#4 ShazamO

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Posted 19 August 2014 - 07:53 AM

You might need to contact Boku Customer Support regarding the payment issue. 

 

Are you still experiencing lag?


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#5 Keitwow

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Posted 19 August 2014 - 04:34 PM

no no have now, i have problem for boku 


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#6 ShazamO

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Posted 20 August 2014 - 08:04 AM

Then I recommend using the link I provided above to contact Boku Customer Support.


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#7 Keitwow

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Posted 20 August 2014 - 08:17 PM

ok i post and never responded :/ bad problem boku


ok i post and never responded :/ bad problem boku


ok i post and never responded :/ bad problem boku


ok i post and never responded :/ bad problem boku


ok i post and never responded :/ bad problem boku


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#8 yurioj75

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Posted 21 August 2014 - 12:10 PM

I want to recharge by boku , but I get this note , '' the amount of wp energy you receive may fluctuate at the time of purchase due to currency conversion, why? i need recharge D:  , 


The message you received is - as TontonAlarcon said - completely normal.
I also got this message. It just tells you that the amount of WPE can change because of the conversion from your currency to dollars.

I just made a screenshot to show you that I get the same message:
boku.jpg

But it would be a good idea if you would tell us exactly what problem you have... I don't really understand what is wrong.
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#9 Keitwow

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Posted 21 August 2014 - 07:17 PM

but i cant put my number, does not show me to enter my number, is blank , BUT I CANT INTRODUCE MY NUMBER, IT DOESN't APPEAR


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#10 ShazamO

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Posted 22 August 2014 - 07:39 AM

The Support team might be able to assist you at this point. Please submit a ticket.


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#11 yurioj75

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Posted 22 August 2014 - 09:10 AM

but i cant put my number, does not show me to enter my number, is blank , BUT I CANT INTRODUCE MY NUMBER, IT DOESN't APPEAR

 

May I ask what Internet Browser you use?

 

The old Opera (v12.x) is not working properly. Also you may encounter problems if you use an older Internet Explorer.

Firefox, Opera Next and Chrome should work well when updated to the latest version.

 

Do you have an Adblocker installed? If yes, you should disable it.


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#12 Sheilamedero

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Posted 22 August 2014 - 06:43 PM

I USE GOOGLE CHROME


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#13 yurioj75

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Posted 23 August 2014 - 11:21 AM

Sorry, but I have no idea what's wrong.

I also use Chrome and it works like a charm.

 

 


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