Question about support reply? - Technical Support - WarpPortal Community Forums

Jump to content


Photo
- - - - -

Question about support reply?


  • Please log in to reply
7 replies to this topic

#1 5749130530220309937

5749130530220309937

    I am New.

  • Members
  • 2 posts

Posted 18 November 2014 - 07:49 PM

How long does it usually take for a support ticket to be answered? I've been waiting for 24 hours now so was just curious if i should just stop checking so often and just wait a week lol.


Edited by 5749130530220309937, 18 November 2014 - 07:51 PM.

  • 2

#2 2964141105040322270

2964141105040322270

    I made it Off Topic

  • Members
  • 28 posts
  • Playing:Ragnarok Online 2
  • Server:frey

Posted 18 November 2014 - 10:09 PM

it will arrived to you 2-3 days


  • 1

#3 SETSUNAf6w

SETSUNAf6w

    Amateur Blogger

  • Members
  • 462 posts
  • LocationMontreal, Canada
  • Playing:Ragnarok Online 2
  • Server:Odin ch.4

Posted 18 November 2014 - 10:26 PM

About 2-3 days excluding weekends yes.

 

You'll either get a copy-paste auto-reply or no answers at all.


  • 0

#4 DarkKurayami

DarkKurayami

    Amateur Blogger

  • Members
  • 496 posts
  • LocationEurope
  • Playing:Ragnarok Online 2
  • Server:Odin -n- Freya

Posted 19 November 2014 - 09:50 AM

Usually 24 to 48 hours. If not a bit longer depending on the type of ticket was sent.


  • 0

#5 Lyrella

Lyrella

    Amateur Blogger

  • Members - No Sig
  • 370 posts
  • Playing:Nothing

Posted 19 November 2014 - 10:00 AM

Wow ya'll are lucky getting replies in 24 hours - 3 days...

 

My tickets always end up sitting for like a week before any reply :(


  • 0

#6 Arbalist

Arbalist

    Too Legit To Quit

  • RO2 Community Representative
  • 1307 posts
  • Playing:Ragnarok Online 2

Posted 19 November 2014 - 11:48 AM

It depends on the department, but for the Bot Sightings I've reported, they usually "reply" the next day when they get into the office (around 8am-12pm).
I use the term reply very loosely because it's still a copy-and-paste response and they take their sweet time taking action.


  • 2

#7 donchan

donchan

    Awarded #1 Troll

  • Members
  • 825 posts
  • Playing:Nothing

Posted 19 November 2014 - 01:48 PM

Half my tickets I have to bump it a week later to get a reply on lol.  You guys should be happy to even get a reply on any of your tickets.


  • 0

#8 Sirceye

Sirceye

    Amateur Blogger

  • Members
  • 425 posts
  • LocationAlberta
  • Playing:Ragnarok Online 2
  • Server:Odin

Posted 19 November 2014 - 01:57 PM

working as intended 


  • 0




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users