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[Solved] Server Downtime 11/29


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#1 Popcorn

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Posted 29 November 2014 - 10:55 AM

Hello Dragon Saga friends!

 

Due to a critical hardware failure the

servers are taken offline at the moment.

 

We are working on resolving this issue

as fast as possible.

 

At the moment it's unclear, how long this

downtime will take.

 

I will inform you on news to this

when needed, or when the servers

are up again.

 

Sorry for your inconveniences.

 

Thank you for your patience and your understanding!


Edited by VModPopcorn, 29 November 2014 - 01:30 PM.

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#2 Popcorn

Popcorn

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Posted 29 November 2014 - 01:26 PM

Servers are up again!

 

Unfortunately all progress you have made with your

character since the issue occured (about 6am PST, 6:00 Server Time)

such as enchants, drops etc. are not saved and so they're lost.

 

If you had a rare occurance 

(e.g. a rare item drop, achieving a high level enchant [15+])

during the issue period, you need to

submit a ticket to the support team

to get it back.

Due to the weekend the restoration of such items

will not happen before Monday.

 

Also new characters which have been created

during the issue period are lost and can't be restored.

 

If you purchased an item on the Item Mall and the item was lost

when you logged out, they will be restored on Monday

 

 

We apologize for the inconvenience this caused

and thank you for your patience and your understanding!

 

As a compensation the we

now have 3.0x EXP until 

the end of Monday (12/01)

 

Enjoy playing, Dragon Saga friends!

 


Edited by VModPopcorn, 29 November 2014 - 01:50 PM.

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#3 Laburey21

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Posted 02 December 2014 - 03:33 AM


If you purchased an item on the Item Mall and the item was lost

when you logged out, they will be restored on Monday

 

 

I have till not had my items restored. :p_sad:


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#4 Popcorn

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Posted 02 December 2014 - 05:13 AM

I have till not had my items restored. :p_sad:

 

May I ask what items you're talking about?


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#5 Laburey21

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Posted 02 December 2014 - 06:21 AM

May I ask what items you're talking about?

 

Sent you a PM :ok:


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