Account name change
#1
Posted 16 November 2010 - 06:11 PM
So, this is my problem.
I've had my Ragnarok account for a long time, many years, and have been semi-active. Ok, so I had already binded my account to my warp portal account, so on and so forth. It worked a few months ago and everything. I paid my account and went to log in and it told me my account name or password was not correct. I know for a fact they both were, as it has ALWAYS been the same. But I figured, for whatever odd reason, maybe I had changed my password and had forgotten. I went into warpportal and tried to recover game password, and it told me my account name was not allowed to have special characters in it. (my account name has always been [accountname] ). So, I submitted a ticket, (several, actually). It has been SEVERAL days and i have yet to get a response. In my ticket, I also included 5 alternate names to have it changed to, and there have been no changes, no responses, NOTHING. I'm somewhat annoyed, because my account is paid for, I have everything I need, but yet I cannot log into the game and play. Is there anything else I can do at this point to have this problem resolved?
Thanks for your time,
Raynebow
#2
Posted 16 November 2010 - 09:53 PM
I understand that there are only so many tech support people, but for a ticket to go that long unnoticed?
And that is also why I have submitted a few (more like 5...) new tickets as well. I just want this resolved =P.
#3
Posted 16 November 2010 - 10:10 PM
#4
Posted 16 November 2010 - 10:23 PM
At this point, I'm just tired of waiting for my turn. It's been long enough =\.
#5
Posted 16 November 2010 - 11:05 PM
Personally, I would simply keep replying to the same ticket, as in my experience I've found that replying to the same ticket instead of adding a new one to the queue expedited response time to my problem.
#6
Posted 17 November 2010 - 12:19 AM
I'm just growing impatient.
I do appreciate your help though =)
Hopefully, everything will work out in the end.
#7
Posted 17 November 2010 - 07:59 AM
#8
Posted 17 November 2010 - 09:09 AM
I'm sad face panda =(
#9
Posted 17 November 2010 - 10:06 AM
#10
Posted 17 November 2010 - 12:40 PM
And yes, I leave the support site up, viewing tickets, and refresh every so often (and of course the occasional log out, log in). I never really rely on email to begin with.
#11
Posted 20 November 2010 - 10:42 AM
#12
Posted 20 November 2010 - 02:11 PM
is this typical of the warp portal staff?
is the warp portal staff existent?
if so, are they human?
if so, do they speak ENGLISH?
i'd really like to get my problem resolved, but HELP THIS POOR GUY OUT ALREADY!
#13
Posted 20 November 2010 - 04:00 PM
this is pretty disheartening seeing as im waiting on a ticket as well, this poor guy has been waiting this long, even after pming a mod still nothing.
is this typical of the warp portal staff?
is the warp portal staff existent?
if so, are they human?
if so, do they speak ENGLISH?
i'd really like to get my problem resolved, but HELP THIS POOR GUY OUT ALREADY!
I don't think it's normal of the staff to take this long, which is why I was growing worried. They ARE on a backlog. My ticket was responded to about an hour ago, which I am happy about, although in the response it did say that they were forwarding it to a manager (how long will that take?).
My only REAL issue is that I had already paid my account before realizing this problem, and the lengthy response time was frustrating because I couldn't play.
And, I'm not a guy, in case you were referring to me with "help this poor guy out already" xD
#14
Posted 22 November 2010 - 10:33 AM
And, I'm not a guy, in case you were referring to me with "help this poor guy out already" xD
In many circles, "guy" is gender-neutral unless implied otherwise by context. This likely varies by region.
Edited by DrAzzy, 22 November 2010 - 10:34 AM.
#15
Posted 22 November 2010 - 11:43 AM
I sent a ticket in, but they said they "don't provide such service."
asshats
#16
Posted 24 November 2010 - 12:47 PM
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