8 replies to this topic

[Leonis]

Hello Roserians,

We have news that may affect you, so please take the time to read the following updates to the Support policy changes in regards to Trade Restrictions, when submitting a ticket for assistance with restricted items.

The following change to policy is currently being rolled out to our Support Team Personnel and will be in full strict effect, starting August 1, 2015.

Locked Items

• Items that are "Locked on acquire" from a trade/vend or removing from storage, will be reviewed on a case by case basis, and moved by the support team to the intended character so long as the character is within the accounts associated to the player's WarpPortal account.
• Items that are "Locked on equip" will no longer be supported with a restriction release. You are given a warning and confirmation pop-up to equipping the item, which confirms taking ownership of the item.

Bound Items

• Any item that is restricted by being "bound" will no longer be supported with a restriction release. These items have been provided with the flexibility of an obtainable in-game item that can release the "bound" status, allowing it to be tradable once again. Because of this, we are placing the responsibility on you , the player, to release any "bound" restrictions, whether it is a mistake or not.

Why is this being done?
A recent increase in support tickets came to our attention that many requests for support with item trade restrictions revealed that many have been taking advantage of the support's generosity and intent to assist with the Trade Restriction mechanic changes in-game when we first began the slow roll out, nearly 1 year ago.

Requesting for items that were not necessarily the main concern or were even available at the time of the changes, to help ease the transition with. That being said, the date this policy change will be going in to full and strict effect, will be over 1 years' time since these changes have been part of standard game play and will continue to be.

[DoubleRose]

About time imo

[angeltje]

The unrelease 5items total from being locked will change also?

[MonnaLise]

Will the unlocked gears become character locked again after this will be implemented ?

[WongFeiHong]

please enlighten me.

 

what are the bound and locked items and when are they considered bound/locked?

 

i knew there are "bound on equip", "character locked on equip" some other things.

 

one problem i am having atm is the unbinder. ever since i started the game i equip things and transfer between my characters. this "bound" thing i understood, which needs the unbinder thing to be able to transfer the item. and all item i tried worked the unbinder.

 

i did not know the limits until this time, i am able to get two dragons. i used it, there is a pop up of saying this "bound" without informing me that unbinder won't work. now i can't unbind/transfer the dragons.

[pdfisher]

please enlighten me.

 

what are the bound and locked items and when are they considered bound/locked? It depends on the item. Some are bound/locked on acquire, some on equip.

 

i knew there are "bound on equip", "character locked on equip" some other things.

 

one problem i am having atm is the unbinder. ever since i started the game i equip things and transfer between my characters. this "bound" thing i understood, which needs the unbinder thing to be able to transfer the item. and all item i tried worked the unbinder.

 

i did not know the limits until this time, i am able to get two dragons. i used it, there is a pop up of saying this "bound" without informing me that unbinder won't work. now i can't unbind/transfer the dragons. Did the pop up say they would be bound, or they would be locked? Any item with the trade restriction locked, can not be unlocked. Only bound items can be unbound by using an unbinder coupon.

 

[Feuer]

So ,wait a sec. 

 

It was allowed in policy that items currently in storage, could be moved to another account of the same WP ID via the ticket system? Crap! I have like 2-3 things I needed moved to another account but removing it from storage was going to lock it on acquire, so I've just been letting them sit there. The Aug 1 policy change allows for the last few remaining legitimate requests to be made? 

[TheRealCaNehDa]

I don't understand why basic items like my lvl 140 D7 (15) Weapon is char LOCKED, --- Account bound would make more sense; 
At the time I let it get locked, I was not under the realization that an unbinder couldn't save me. 

[Leonis]

So ,wait a sec. 

 

It was allowed in policy that items currently in storage, could be moved to another account of the same WP ID via the ticket system? Crap! I have like 2-3 things I needed moved to another account but removing it from storage was going to lock it on acquire, so I've just been letting them sit there. The Aug 1 policy change allows for the last few remaining legitimate requests to be made? 

Yes, get your requests in now while you can.

 

I don't understand why basic items like my lvl 140 D7 (15) Weapon is char LOCKED, --- Account bound would make more sense; 
At the time I let it get locked, I was not under the realization that an unbinder couldn't save me. 

You can go look back at the old posts behind why and the endless discussions from it.