The buttons such as "hair color, hair style, eye style, eye color, voice, face style, are all shaded in. I thought it was supposed to be that way until I checked on youtube that it wasn't supposed to happen. I wanted to take a screenshot to insert my evidence, but it turns out that the screenshot button "Print Screen" isn't working either! I even tried pressing F1-F12 and scroll lock, and pause break, but none of them worked.
I'm quite new to forums so sorry for any inconvenience!