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Apology from the Staff


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#1 Alteris

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Posted 12 January 2016 - 07:29 PM

Dear Dragon Saga Community,

 

The Dragon Saga staff and I would like to apologize for the recent issue regarding the rollback that occurred. What happened during the night of this incident was that the shear amount of new player data that new players generated during that night overwhelmed our systems. Though we tried our best to salvage the data, we could not and we apologize for that. All Item Mall purchases done during the lost period will be refunded back to your Item Mall accounts as points and as compensation for the lost time we will be starting Double EXP from Now until Friday Midnight and have Extra EXP rates on the Weekend.

 

Dragon Saga has been seeing a large influx of new players in our world and we are totally excited. But, what we didn’t expect was the overwhelming amount of players coming in! Prior to the launch of Dragon Saga on Steam, we doubled the size of the servers and even then it’s filling to the brim every day with new players. We’ve been experiencing growing pains from overloaded logins to gold sellers spamming up the market place.

 

Recently we introduced backend upgrades to help with logins to help with the overloaded logins, we added new filters for players to block trade gold seller spam and as we keep moving forward our staff will continue to work hard to make Dragon Saga a great place for everyone to hang out and have fun.

 

Thank you for your patience during the downtime and we hope to keep seeing you in game!

:p_sad:


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#2 SoulSight

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Posted 12 January 2016 - 07:33 PM

I ACCEPT YOUR APOLOGY AND THANK YOU FOR YOUR "AID".
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#3 Starkespada1

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Posted 12 January 2016 - 07:39 PM

Didn't even feel the rollback at all, i was expecting 1 week was surprised by how much less it was


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#4 Makuron

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Posted 12 January 2016 - 07:40 PM

Thank you for the heads up, seriously. A company that cares and even officially apologizes is kind of a rarity nowadays imo. Props to the WarpPortal staff and let's hope for a great future.  :Emo_21:


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#5 Darkxor

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Posted 12 January 2016 - 08:55 PM

wont we get a little...idk...compensation?

*cough*community rings*cough*


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#6 KyrieDielle

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Posted 12 January 2016 - 09:35 PM

wont we get a little...idk...compensation?

*cough*community rings*cough*

 

 

...as compensation for the lost time we will be starting Double EXP from Now until Friday Midnight and have Extra EXP rates on the Weekend.


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#7 checksome

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Posted 12 January 2016 - 10:41 PM

Large number of the new players are the bot gold spammers, better get rid of that. They're in Odelia most of the time lol.


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#8 Adgi9d0gid90gd9g

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Posted 12 January 2016 - 11:05 PM

I lost my blue lvl 40 gun staff with +20 int and New origin necklace and they just give me x2 exp for this. Useless developers.


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#9 ManItsMike

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Posted 12 January 2016 - 11:14 PM

I lost my blue lvl 40 gun staff with +20 int and New origin necklace and they just give me x2 exp for this. Useless developers.

Good thing you didn't lose anything with remotely decent stats. :P
Blaming the developers for scrambling to fix a hardware problem isn't going to get you anywhere, bud.
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#10 Popcorn

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Posted 12 January 2016 - 11:38 PM

Large number of the new players are the bot gold spammers, better get rid of that. They're in Odelia most of the time lol.

 

This is just nonsense. The gold sellers are only a small fraction of the players we now have in the game daily. As Alteris already said, we are working on new ways to get rid of the gold sellers without limiting the players more in the chats. 

 

 

 


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#11 Popcorn

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Posted 12 January 2016 - 11:40 PM

I lost my blue lvl 40 gun staff with +20 int and New origin necklace and they just give me x2 exp for this. Useless developers.

 

Feel free to submit a ticket on this matter.


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#12 Adgi9d0gid90gd9g

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Posted 12 January 2016 - 11:43 PM

Good thing you didn't lose anything with remotely decent stats. :P
Blaming the developers for scrambling to fix a hardware problem isn't going to get you anywhere, bud.

For my lvl another blue lvl 40 gun staff with crappy stats sell on market for 100-150 gold. I don't have that money on my lvl.


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#13 Fliederduft78

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Posted 13 January 2016 - 12:29 AM

Feel free to submit a ticket on this matter.

Poster above me, this message was directed to you. :p_smile:

Chances are very good the support staff can help you with your lost item, so write a ticket.

 

 

 

 

 

Thanks for the apology, but this really wasn't needed in my opinion. You guys did an amazing job with this, 3 hours are nothing. It doesn't even feel like a rollback at all to me.

Thank you so much for your hard work, directed to every single one of you guys working on the fix for this issue.


Edited by Fliederduft78, 13 January 2016 - 12:30 AM.

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#14 1011160102085907903

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Posted 13 January 2016 - 01:07 AM

as long as i get my im back and @Popcorn, how long would it usually take to get your IM Back?


Edited by 1011160102085907903, 13 January 2016 - 01:09 AM.

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#15 Precrush

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Posted 13 January 2016 - 01:30 AM

Well, good thing that you got it working relatively quickly and that the damage wasn't that bad. Now let's hope we don't see this issue again.


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#16 VModChimichanga

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Posted 13 January 2016 - 02:32 AM

as long as i get my im back and @Popcorn, how long would it usually take to get your IM Back?

The time we had the massive rollback, it took them 3-4 days. IF I were to guess, I would say about that long. Don't you worry, pal! The staff will make absolutely sure you and everyone else get it back as quickly as they can!
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#17 196151229000239110

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Posted 13 January 2016 - 04:45 AM

i got no im points back and i have lost 2000G aswell. what is going on?

popcorn you said we will get the im points bakc with no need to send a ticket,


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#18 Popcorn

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Posted 13 January 2016 - 05:06 AM

popcorn you said we will get the im points bakc with no need to send a ticket,
i got no im points back and i have lost 2000G aswell. what is going on?

 

The IM points should be given back today when the office staff is in. It takes a bit time since it is done manually.

The in-game items and gold sadly can't be compensated because the data is lost.


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#19 zeekyoo

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Posted 13 January 2016 - 07:14 AM

hmm hi there, i've found out some of my item are missing. what should i do? *help newbie*


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#20 Fliederduft78

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Posted 13 January 2016 - 07:32 AM

If you lost IM stuff/ IM points write a ticket to the support:

 

http://support.warpportal.com

 

 

You can try to write a ticket for ingame items too, but I'm not sure if those can be refunded. Cause Poppie mentioned somewhere that data "is lost"...


Edited by Fliederduft78, 13 January 2016 - 07:32 AM.

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#21 zeekyoo

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Posted 13 January 2016 - 07:37 AM

If you lost IM stuff/ IM points write a ticket to the support:

 

http://support.warpportal.com

 

 

You can try to write a ticket for ingame items too, but I'm not sure if those can be refunded. Cause Poppie mentioned somewhere that data "is lost"...

 

Alright then thank you  :sob:


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#22 Homurasan

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Posted 13 January 2016 - 08:28 AM

Thank you for everything. I apologize for having had faith in anyone of you at Warpportal.


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#23 zirothos

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Posted 13 January 2016 - 09:39 AM

Thx you for your quick action. and let just hope it wont happen again :p_hi:

 

 


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#24 Precrush

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Posted 13 January 2016 - 09:46 AM

Honestly all I care about is all this technical nonsense to be over with so the team, who's limited time I imagine cases like this use up, can focus on the actual game itself.


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#25 SillyGoose22

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Posted 13 January 2016 - 02:57 PM

Thank you for everything. I apologize for having had faith in anyone of you at Warpportal.

 

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