35 replies to this topic

[CarlosGZ]

ry pinging our website: --- PING playmetalassault.com (128.241.93.13) 56(84) bytes of data. ---

64 bytes from 128.241.93.13: icmp_seq=1 ttl=111 time=164 ms
64 bytes from 128.241.93.13: icmp_seq=2 ttl=111 time=164 ms
64 bytes from 128.241.93.13: icmp_seq=3 ttl=111 time=164 ms
64 bytes from 128.241.93.13: icmp_seq=4 ttl=111 time=161 ms


--- playmetalassault.com ping statistics ---
packets transmitted  4 received  4 packet loss  0 % time  3003 ms

--- Round Trip Time (rtt) ---
min  161.449 ms avg  163.580 ms max  164.493 ms mdev  1.273 ms
 

 

Tell us what Operating System you are using: Windows 10
 

Tell us what country you're in: Venezuela

 

List any anti-virus software you may be using: Windows Defender

 

[dmetalxpt]

Hello everybody.

Im from Portugal and the same happens to me when i try to open the game.

i dont understand why they block EU players. Hope soon we can play in Metal Assault again.

[Zurn]

Dude. why i cant play if im from south america (Venezuela)?

I don't know, Leonis would be the one to answer that.

[shadxx]

Seems the European version is hold be other publisher, IMCgames. too bad theyr slow AF.

[Leonis]

Thanks for all the feedback everyone. The results helped us widen our investigation to include some things we hadn't considered and we've made some changes.

 

Please try to connect now and see if you're able to play now or still having issues.

 

If you are able to connect and play, please tell us! So we know the changes worked.

If you are still not able to connect or play, please tell us! We will continue to investigate other possibilities!

[AegisXL]

Thanks for all the feedback everyone. The results helped us widen our investigation to include some things we hadn't considered and we've made some changes.

 

Please try to connect now and see if you're able to play now or still having issues.

 

If you are able to connect and play, please tell us! So we know the changes worked.

If you are still not able to connect or play, please tell us! We will continue to investigate other possibilities!

Hey Leonis, thanks for the reply but im still stuck with the same problem... im from Portugal, Europe and i still have this problem.. im guessing it is IP Block related... although i created my account for Metal Assault some weeks ago when it was first available for pre registering

[Kazunsane]

Bump

[SavatePT]

I got the same problem i'm portuguese but i live en france and i got the same problem...

[Leonis]

Okay so I got an update from the dev team.
 
There is apparently an IP block on the game itself, but they said only to the European region.
I was not aware of this during the stream. For what I was informed and aware of, our only restriction was placed at the registration page.
 
So this may affect players trying to patch as well, not just access the game in those countries.
 
However, that means no other country should be affected from patching, connecting or playing, unless your network connection is unstable. In which case, we would need a tracert report from you, and the country you're connecting from so we can review and see if we can contact our ISP regarding any poor routing, high latency or dropped packet matters between your location and our game servers.
 
Q: How do I do a tracert report?

Spoiler

A:

•   
• Open a command promt, and type "cmd" and then click "OK"
      This can be done by clicking on your start button, and then "Run" or on your keyboard press "Start + R"
     
     
    
• In the command prompt, type: tracert www.warpportal.com
      then hit 'Enter'
     
     
    
• Once the tracert completes, right click and select "Select All", then press "Enter" and it will be copied.
    
• Paste the result to me in a PM to me, or submit a ticket to our Support Team through our Support Website, so we can review and analyze the results.
      You are welcome to post the results, but I know some of you may not feel comfortable releasing such information. Please do not feel pressured to and send it privately to me or through a ticket.

 

Sorry guys. It seems to be, that your issue is because of our service agreement limitations.

[papok05]

Hello guys

I'm from Italy, im always stuck in "checkin update information".

how can i solve this?

[VModCupcake]

Hello guys

I'm from Italy, im always stuck in "checkin update information".

how can i solve this?

Please check out this topic https://forums.warpp...es-please-read/

 

Unfortunately I believe your issue is because of our contractual agreement.