Help! I can NOT PATCH - Issue Thread - Tech Support & Feedback - WarpPortal Community Forums

Jump to content


Photo

Help! I can NOT PATCH - Issue Thread


  • This topic is locked This topic is locked
8 replies to this topic

#1 Leonis

Leonis

    Too Legit To Quit

  • Retired
  • 4096 posts
  • Playing:Metal Assault
  • Server:US Server 1

Posted 01 March 2016 - 05:02 PM

Hello everyone,

 

We're trying to differentiate certain issues, so I'm heading up a few topics that are similar, but can be actually different issues when it comes to being unable to connect.

 

So, if you are able to launch the client, this is the wrong thread for you.

 

This thread is for anyone who is unable to get past the patch process.

 

 

Helpful information:

  1. Your Operating System:
  2. Location you are connecting from:
  3. The time you created the report:
  4. A tracert report.

Q: How do I do a tracert report?

Spoiler

 

This information can greatly assist us in identifying where your connection issue may be coming from, or if we may need to look in to some internal settings that could be causing difficulty in connecting.

 

Thank you

 

 

Attached Files


  • 1

#2 Superstaz

Superstaz

    I am New.

  • Members
  • 6 posts

Posted 03 March 2016 - 03:53 AM

Microsoft Windows [Version 10.0.10586]
© 2015 Microsoft Corporation. All rights reserved.
 
C:\Users\ElizabethTan>tracert www.warpportal.com
 
Tracing route to web.warpportal.com [2001:418:4005:101:1::39]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  2001:e68:441c:d4d3:be96:80ff:fe1b:7d08
  2    41 ms    26 ms    25 ms  2001:e68:402e:1::59
  3    25 ms    24 ms    24 ms  2001:e68:402e:1::5c
  4   244 ms   255 ms   243 ms  fd7d:2c4f:bc9c:0:10:233:192:128
  5   259 ms   244 ms   248 ms  2001:5a0:1200:400::35
  6   255 ms   243 ms   246 ms  if-ae5.2.tcore2.SQN-San-Jose.ipv6.as6453.net [2001:5a0:1500:500::1]
  7   410 ms   412 ms   410 ms  2001:5a0:500:100::2a
  8     *      392 ms   405 ms  ae-1.r22.snjsca04.us.bb.gin.ntt.net [2001:418:0:2000::7d]
  9   398 ms     *      408 ms  ae-6.r23.lsanca07.us.bb.gin.ntt.net [2001:418:0:2000::112]
 10   404 ms   390 ms   403 ms  ae-2.r01.lsanca07.us.bb.gin.ntt.net [2001:418:0:2000::146]
 11     *        *      408 ms  xe-0-7-0-1.r01.lsanca07.us.ce.gin.ntt.net [2001:418:0:5000::189]
 12   408 ms   407 ms   400 ms  portal.demarcation.gravityus.com [2001:418:4005:100::2]
 13   404 ms   404 ms   402 ms  web.warpportal.com [2001:418:4005:101:1::39]
 
Trace complete.
 
C:\Users\ElizabethTan>
 
Still showing Checking update information! Hope this will fix soon.

Edited by Superstaz, 03 March 2016 - 03:53 AM.

  • 0

#3 RaXyZ

RaXyZ

    I am New.

  • Members
  • 5 posts

Posted 03 March 2016 - 07:15 AM

C:\Users\anon>tracert www.warpportal.com

Routenverfolgung zu web.warpportal.com [2001:418:4005:101:1::39]
über maximal 30 Hops:

  1     *        *        *     Zeitüberschreitung der Anforderung.
  2     6 ms     8 ms     7 ms  2a02:8070:60fe:2a87::1
  3     8 ms     8 ms    10 ms  2a02:8070::1
  4    13 ms    12 ms    12 ms  de-fra01b-ri1-ae14.fra.unity-media.net [2a02:8070:fe:100::2]
  5   168 ms   167 ms   194 ms  2001:730:2d00::5474:8066
  6     *        *        *     Zeitüberschreitung der Anforderung.
  7   165 ms   165 ms   165 ms  2001:730:2100::5474:802b
  8   165 ms   165 ms   164 ms  2001:730:2100::5474:8060
  9   168 ms   166 ms   167 ms  xe-0.equinix.snjsca04.us.bb.gin.ntt.net [2001:504:0:1::2914:1]
 10   166 ms   168 ms   166 ms  ae-11.r22.snjsca04.us.bb.gin.ntt.net [2001:418:0:2000::8d]
 11   176 ms   174 ms   175 ms  ae-6.r23.lsanca07.us.bb.gin.ntt.net [2001:418:0:2000::112]
 12   178 ms   179 ms   177 ms  ae-2.r01.lsanca07.us.bb.gin.ntt.net [2001:418:0:2000::146]
 13   178 ms   180 ms   180 ms  xe-0-7-0-1.r01.lsanca07.us.ce.gin.ntt.net [2001:418:0:5000::189]
 14   178 ms   175 ms   175 ms  portal.demarcation.gravityus.com [2001:418:4005:100::2]
 15   179 ms   180 ms   181 ms  warpportal.com [2001:418:4005:101:1::39]

Ablaufverfolgung beendet.
 

From Germany

Still showing Checking update information! Hope this will fix soon.


Edited by RaXyZ, 09 March 2016 - 09:08 AM.

  • 0

#4 LegendRobin

LegendRobin

    I am New.

  • Members
  • 5 posts
  • Playing:Metal Assault

Posted 04 March 2016 - 01:03 AM

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Users\user>www.warpportal.com
'www.warpportal.com' is not recognized as an internal or external command,
operable program or batch file.
 
C:\Users\user>tracert www.warpportal.com
 
Tracing route to web.warpportal.com [128.241.93.57]
over a maximum of 30 hops:
 
  1     5 ms     1 ms     1 ms  192.168.254.254
  2    19 ms    19 ms    19 ms  10.188.44.27
  3    42 ms    20 ms    19 ms  10.205.255.70
  4    28 ms    27 ms    27 ms  180.191.63.225
  5    57 ms    56 ms    56 ms  120.28.4.182
  6    77 ms    76 ms    76 ms  xe-0-1-0-xcr1.hkg.cw.net [203.169.57.37]
  7   182 ms   181 ms   183 ms  ae2-xcr1.tyo.cw.net [195.2.10.18]
  8    80 ms   107 ms    81 ms  ae0-xcr1.mry.cw.net [195.2.30.141]
  9   189 ms   194 ms   185 ms  ae6-xcr1.pal.cw.net [195.2.30.49]
 10   172 ms   172 ms   172 ms  ae-11.r06.plalca01.us.bb.gin.ntt.net [128.241.2.57]
 11   193 ms   192 ms   193 ms  ae-15.r02.snjsca04.us.bb.gin.ntt.net [129.250.4.119]
 12   370 ms   312 ms   171 ms  ae-11.r22.snjsca04.us.bb.gin.ntt.net [129.250.3.120]
 13   193 ms   192 ms   192 ms  ae-6.r23.lsanca07.us.bb.gin.ntt.net [129.250.4.151]
 14   183 ms   182 ms   182 ms  ae-2.r01.lsanca07.us.bb.gin.ntt.net [129.250.4.107]
 15   192 ms   192 ms   191 ms  xe-0-7-0-1.r01.lsanca07.us.ce.gin.ntt.net [198.172.90.170]
 16   183 ms   182 ms   182 ms  portal.demarcation.gravityus.com [204.2.170.50]
 17   192 ms   195 ms   192 ms  web.warpportal.com [128.241.93.57]
 
Trace complete.
 
C:\Users\user>
 
Thank you in advance :c i really want to play MA T^T

 


  • 0

#5 Ventrus

Ventrus

    I am New.

  • Members
  • 3 posts

Posted 04 March 2016 - 01:15 AM

Windows 7 Ultimate

Connecting from the Philippines

 

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Windows\system32>tracert www.warpportal.com
 
Tracing route to web.warpportal.com [128.241.93.57]
over a maximum of 30 hops:
 
  1     2 ms     1 ms     1 ms  192.168.1.1
  2    28 ms    39 ms    34 ms  112.203.0.1.pldt.net [112.203.0.1]
  3    11 ms    22 ms     5 ms  122.2.175.202.static.pldt.net [122.2.175.202]
  4    15 ms     6 ms    15 ms  210.213.131.70.static.pldt.net [210.213.131.70]
  5    21 ms     3 ms    33 ms  210.213.128.53.static.pldt.net [210.213.128.53]
  6    22 ms     7 ms    22 ms  210.213.133.101.static.pldt.net [210.213.133.101]
  7   152 ms   151 ms   152 ms  129.250.201.205
  8     *      151 ms   151 ms  xe-0-7-0-1.r01.lsanca07.us.ce.gin.ntt.net [198.172.90.170]
  9   153 ms   152 ms   152 ms  portal.demarcation.gravityus.com [204.2.170.50]
 10   153 ms   153 ms   152 ms  web.warpportal.com [128.241.93.57]
 
Trace complete.
 
C:\Windows\system32>

  • 1

#6 Unknown19960301

Unknown19960301

    I am New.

  • Members
  • 2 posts

Posted 05 March 2016 - 06:03 AM

Operating System : Windows 7 32 bits

 

Location connected from : Malaysia

 

Microsoft Windows [Version 6.1.7600]
Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Users\Edwin>tracert www.warpportal.com
 
Tracing route to web.warpportal.com [128.241.93.57]
over a maximum of 30 hops:
 
  1     4 ms     3 ms     2 ms  192.168.43.1
  2     *        *        *     Request timed out.
  3   999 ms   364 ms   549 ms  10.214.47.34
  4     *        *        *     Request timed out.
  5   337 ms    92 ms   104 ms  10.214.48.153
  6   134 ms    88 ms    89 ms  10.214.47.70
  7   127 ms   138 ms   123 ms  202.151.252.197
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10   104 ms    93 ms    98 ms  172.22.144.78
 11     *        *        *     Request timed out.
 12   522 ms   563 ms   482 ms  202.151.252.250
 13   440 ms   852 ms  1037 ms  202.146.80.230
 14   706 ms   518 ms   558 ms  ix-1-1-3-0.tcore1.HK2-Hong-Kong.as6453.net [180.87.112.77]
 15   910 ms   394 ms   702 ms  180.87.112.154
 16   481 ms   944 ms   822 ms  ae-1.r23.tkokhk01.hk.bb.gin.ntt.net [129.250.5.82]
 17   774 ms   279 ms   203 ms  ae-13.r23.osakjp02.jp.bb.gin.ntt.net [129.250.2.223]
 18   195 ms   207 ms   193 ms  ae-9.r21.osakjp02.jp.bb.gin.ntt.net [129.250.6.145]
 19   307 ms   299 ms   305 ms  ae-4.r22.lsanca07.us.bb.gin.ntt.net [129.250.2.176]
 20   312 ms   309 ms   306 ms  ae-1.r01.lsanca07.us.bb.gin.ntt.net [129.250.3.123]
 21   309 ms   316 ms   320 ms  xe-0-7-0-1.r01.lsanca07.us.ce.gin.ntt.net [198.172.90.170]
 22   316 ms   301 ms   306 ms  204.2.170.50
 23   316 ms   308 ms   318 ms  web.warpportal.com [128.241.93.57]
 
Trace complete.
 
C:\Users\Edwin>

  • 0

#7 raranz25

raranz25

    I made it Off Topic

  • Members
  • 48 posts
  • Playing:ROSE Online
  • Server:ARUA

Posted 05 March 2016 - 07:09 AM

Microsoft Windows [Version 6.3.9600]
© 2013 Microsoft Corporation. All rights reserved.
 
C:\Users\acer>tracert www.warpportal.com
 
Tracing route to web.warpportal.com [128.241.93.57]
over a maximum of 30 hops:
 
  1     4 ms     2 ms     1 ms  setup.com [192.168.254.1]
  2     *        *        *     Request timed out.
  3    75 ms   338 ms    53 ms  10.7.3.117
  4    77 ms    56 ms    74 ms  120.28.2.137
  5    94 ms    68 ms    69 ms  112.198.89.238
  6    87 ms     *        *     120.28.1.53
  7     *        *        *     Request timed out.
  8    92 ms    99 ms    94 ms  120.28.1.58
  9   116 ms   109 ms   109 ms  120.28.4.182
 10   156 ms   149 ms   169 ms  xe-0-1-0-xcr1.hkg.cw.net [203.169.57.37]
 11   159 ms   159 ms   159 ms  ae1-xcr1.mry.cw.net [195.2.28.81]
 12   241 ms   229 ms   234 ms  ae6-xcr1.pal.cw.net [195.2.30.49]
 13   313 ms   309 ms   319 ms  ae-11.r06.plalca01.us.bb.gin.ntt.net [128.241.2.57]
 14   254 ms   278 ms   274 ms  ae-15.r02.snjsca04.us.bb.gin.ntt.net [129.250.4.119]
 15   261 ms   258 ms   278 ms  ae-11.r22.snjsca04.us.bb.gin.ntt.net [129.250.3.120]
 16   262 ms   249 ms   263 ms  ae-6.r23.lsanca07.us.bb.gin.ntt.net [129.250.4.151]
 17   268 ms   263 ms   269 ms  ae-2.r01.lsanca07.us.bb.gin.ntt.net [129.250.4.107]
 18     *      327 ms   313 ms  xe-0-7-0-1.r01.lsanca07.us.ce.gin.ntt.net [198.172.90.170]
 19   273 ms   268 ms   259 ms  portal.demarcation.gravityus.com [204.2.170.50]
 20   268 ms   259 ms   249 ms  web.warpportal.com [128.241.93.57]
 
Trace complete.
 
 

  • 0

#8 RIDsai

RIDsai

    I am New.

  • Members
  • 2 posts

Posted 05 March 2016 - 03:46 PM

Some people in this forum looks to have forgotten to put the country they are connecting from, so here's just a friendly reminder as it will help them resolve the problem even a little bit faster.

 

REMEMBER TO PUT THE COUNTRY YOU ARE CONNECTING FROM!


  • 1

#9 darwinmalditoh

darwinmalditoh

    I am New.

  • Members
  • 1 posts

Posted 05 March 2016 - 11:48 PM

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Users\Admin>tracert www.warpportal.com
 
Tracing route to web.warpportal.com [128.241.93.57]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  192.168.254.254
  2    21 ms    19 ms    19 ms  10.91.0.66
  3    20 ms    20 ms    20 ms  10.205.78.22
  4     *       43 ms    41 ms  120.28.255.1
  5    51 ms    49 ms    66 ms  120.28.1.214
  6   121 ms   121 ms   126 ms  120.28.1.98
  7   198 ms   198 ms   197 ms  xe-0-1-0-xcr1.hkg.cw.net [203.169.57.37]
  8   638 ms   640 ms   646 ms  ae1-xcr1.mry.cw.net [195.2.28.81]
  9   198 ms   197 ms   198 ms  ae6-xcr1.pal.cw.net [195.2.30.49]
 10   221 ms   221 ms   221 ms  ae-11.r06.plalca01.us.bb.gin.ntt.net [128.241.2.57]
 11   216 ms   214 ms   214 ms  ae-15.r02.snjsca04.us.bb.gin.ntt.net [129.250.4.119]
 12   210 ms   209 ms   208 ms  ae-11.r22.snjsca04.us.bb.gin.ntt.net [129.250.3.120]
 13   277 ms   277 ms   277 ms  ae-6.r23.lsanca07.us.bb.gin.ntt.net [129.250.4.151]
 14   214 ms   214 ms   214 ms  ae-2.r01.lsanca07.us.bb.gin.ntt.net [129.250.4.107]
 15   235 ms   220 ms   220 ms  xe-0-7-0-1.r01.lsanca07.us.ce.gin.ntt.net [198.172.90.170]
 16   217 ms   217 ms   218 ms  portal.demarcation.gravityus.com [204.2.170.50]
 17   218 ms   217 ms   217 ms  web.warpportal.com [128.241.93.57]
 
Trace complete.
 
C:\Users\Admin>
 
PHILIPPINES

  • 0




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users