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Update on connection issues (There IS an IP block, sorry)


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#1 Leonis

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Posted 04 March 2016 - 02:59 PM

Okay so I got an update from the dev team.

There is apparently an IP block on the game itself, but they said only to the European region.
I was not aware of this during the stream. For what I was informed and aware of, our only restriction was placed at the registration page.

So this may affect players trying to patch as well, not just access the game in those countries.

However, that means no other country should be affected from patching, connecting or playing, unless your network connection is unstable. In which case, we would need a tracert report from you, and the country you're connecting from so we can review and see if we can contact our ISP regarding any poor routing, high latency or dropped packet matters between your location and our game servers.

Q: How do I do a tracert report?

Spoiler

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#2 ngothihuynhnhu

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Posted 14 May 2016 - 06:49 AM

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Users\HuynhNhu>tracert www.warpportal.com
 
Tracing route to web.warpportal.com [128.241.93.57]
over a maximum of 30 hops:
 
  1     1 ms     1 ms     1 ms  192.168.1.1
  2     4 ms     3 ms     3 ms  118.69.167.5
  3   121 ms    27 ms    28 ms  118.69.167.233
  4    61 ms    28 ms    36 ms  63-218-175-245.static.pccwglobal.net [63.218.175
.245]
  5    33 ms    34 ms    35 ms  TenGE0-0-1-3.br03.hkg15.pccwbtn.net [63.218.210.
158]
  6    36 ms    29 ms    30 ms  63-216-142-2.static.pccwglobal.net [63.216.142.2
]
  7    68 ms    30 ms    29 ms  ae-1.r23.tkokhk01.hk.bb.gin.ntt.net [129.250.5.8
2]
  8    90 ms   107 ms    85 ms  ae-13.r23.osakjp02.jp.bb.gin.ntt.net [129.250.2.
223]
  9    83 ms    83 ms    83 ms  ae-9.r21.osakjp02.jp.bb.gin.ntt.net [129.250.6.1
45]
 10   192 ms   194 ms   191 ms  ae-4.r22.lsanca07.us.bb.gin.ntt.net [129.250.2.1
76]
 11   192 ms   195 ms   193 ms  ae-1.r01.lsanca07.us.bb.gin.ntt.net [129.250.3.1
23]
 12     *      183 ms   184 ms  xe-0-7-0-1.r01.lsanca07.us.ce.gin.ntt.net [198.1
72.90.170]
 13   194 ms   198 ms   198 ms  portal.demarcation.gravityus.com [204.2.170.50]
 
 14   184 ms   182 ms   192 ms  *.iro.ragnarokonline.com [128.241.93.57]
 
Trace complete.
 
 

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#3 gauss12

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Posted 27 June 2016 - 03:41 AM

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.
 
C:\Documents and Settings\Admin>tracert www.warpportal.com
 
Tracing route to web.warpportal.com [128.241.93.57]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     9 ms     8 ms     9 ms  171.248.0.1
  3    10 ms     9 ms     9 ms  125.235.249.149.adsl.viettel.vn [125.235.249.149
]
  4    51 ms    40 ms    43 ms  27.68.237.137
  5    42 ms    42 ms    42 ms  27.68.236.50
  6    40 ms    39 ms    39 ms  27.68.250.18
  7    67 ms    70 ms    70 ms  203.131.248.245
  8    69 ms    70 ms    71 ms  ae-2.r23.tkokhk01.hk.bb.gin.ntt.net [129.250.5.1
56]
  9   128 ms   129 ms   128 ms  ae-13.r23.osakjp02.jp.bb.gin.ntt.net [129.250.2.
223]
 10   125 ms   125 ms   124 ms  ae-9.r21.osakjp02.jp.bb.gin.ntt.net [129.250.6.1
45]
 11   236 ms   229 ms   229 ms  ae-4.r22.lsanca07.us.bb.gin.ntt.net [129.250.2.1
76]
 12   231 ms   231 ms   232 ms  ae-1.r01.lsanca07.us.bb.gin.ntt.net [129.250.3.1
23]
 13     *        *        *     Request timed out.
 14     *        *      233 ms  portal.demarcation.gravityus.com [204.2.170.50]
 
 15   238 ms   237 ms   251 ms  playwarpportal.org [128.241.93.57]
 
Trace complete.
 
C:\Documents and Settings\Admin>
 
C:\Documents and Settings\Admin>
 
C:\Documents and Settings\Admin>
 
C:\Documents and Settings\Admin>
 
C:\Documents and Settings\Admin>
 

 

C:\Documents and Settings\Admin>

Edited by gauss12, 27 June 2016 - 03:45 AM.

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#4 VModCupcake

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Posted 30 June 2016 - 01:56 PM

If you are still having connection issues, please sent all tracerts to the support team via the ticket system. Here is the link to create a ticket and also a support account to view and reply to your tickets online

Support Page  

 

 

Since this thread is a few months old and all connection issues need to be handled through the ticket system, I am closing this topic


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