Okay so I got an update from the dev team.
There is apparently an IP block on the game itself, but they said only to the European region.
I was not aware of this during the stream. For what I was informed and aware of, our only restriction was placed at the registration page.
So this may affect players trying to patch as well, not just access the game in those countries.
However, that means no other country should be affected from patching, connecting or playing, unless your network connection is unstable. In which case, we would need a tracert report from you, and the country you're connecting from so we can review and see if we can contact our ISP regarding any poor routing, high latency or dropped packet matters between your location and our game servers.
Q: How do I do a tracert report?
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Update on connection issues (There IS an IP block, sorry)
Started by
Leonis
, Mar 04 2016 02:59 PM
3 replies to this topic
#1
Posted 04 March 2016 - 02:59 PM
Spoiler
#2
Posted 14 May 2016 - 06:49 AM
Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.
C:\Users\HuynhNhu>tracert www.warpportal.com
Tracing route to web.warpportal.com [128.241.93.57]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 4 ms 3 ms 3 ms 118.69.167.5
3 121 ms 27 ms 28 ms 118.69.167.233
4 61 ms 28 ms 36 ms 63-218-175-245.static.pccwglobal.net [63.218.175
.245]
5 33 ms 34 ms 35 ms TenGE0-0-1-3.br03.hkg15.pccwbtn.net [63.218.210.
158]
6 36 ms 29 ms 30 ms 63-216-142-2.static.pccwglobal.net [63.216.142.2
]
7 68 ms 30 ms 29 ms ae-1.r23.tkokhk01.hk.bb.gin.ntt.net [129.250.5.8
2]
8 90 ms 107 ms 85 ms ae-13.r23.osakjp02.jp.bb.gin.ntt.net [129.250.2.
223]
9 83 ms 83 ms 83 ms ae-9.r21.osakjp02.jp.bb.gin.ntt.net [129.250.6.1
45]
10 192 ms 194 ms 191 ms ae-4.r22.lsanca07.us.bb.gin.ntt.net [129.250.2.1
76]
11 192 ms 195 ms 193 ms ae-1.r01.lsanca07.us.bb.gin.ntt.net [129.250.3.1
23]
12 * 183 ms 184 ms xe-0-7-0-1.r01.lsanca07.us.ce.gin.ntt.net [198.1
72.90.170]
13 194 ms 198 ms 198 ms portal.demarcation.gravityus.com [204.2.170.50]
14 184 ms 182 ms 192 ms *.iro.ragnarokonline.com [128.241.93.57]
Trace complete.
#3
Posted 27 June 2016 - 03:41 AM
Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Admin>tracert www.warpportal.com
Tracing route to web.warpportal.com [128.241.93.57]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 9 ms 8 ms 9 ms 171.248.0.1
3 10 ms 9 ms 9 ms 125.235.249.149.adsl.viettel.vn [125.235.249.149
]
4 51 ms 40 ms 43 ms 27.68.237.137
5 42 ms 42 ms 42 ms 27.68.236.50
6 40 ms 39 ms 39 ms 27.68.250.18
7 67 ms 70 ms 70 ms 203.131.248.245
8 69 ms 70 ms 71 ms ae-2.r23.tkokhk01.hk.bb.gin.ntt.net [129.250.5.1
56]
9 128 ms 129 ms 128 ms ae-13.r23.osakjp02.jp.bb.gin.ntt.net [129.250.2.
223]
10 125 ms 125 ms 124 ms ae-9.r21.osakjp02.jp.bb.gin.ntt.net [129.250.6.1
45]
11 236 ms 229 ms 229 ms ae-4.r22.lsanca07.us.bb.gin.ntt.net [129.250.2.1
76]
12 231 ms 231 ms 232 ms ae-1.r01.lsanca07.us.bb.gin.ntt.net [129.250.3.1
23]
13 * * * Request timed out.
14 * * 233 ms portal.demarcation.gravityus.com [204.2.170.50]
15 238 ms 237 ms 251 ms playwarpportal.org [128.241.93.57]
Trace complete.
C:\Documents and Settings\Admin>
C:\Documents and Settings\Admin>
C:\Documents and Settings\Admin>
C:\Documents and Settings\Admin>
C:\Documents and Settings\Admin>
C:\Documents and Settings\Admin>
Edited by gauss12, 27 June 2016 - 03:45 AM.
#4
Posted 30 June 2016 - 01:56 PM
If you are still having connection issues, please sent all tracerts to the support team via the ticket system. Here is the link to create a ticket and also a support account to view and reply to your tickets online
Since this thread is a few months old and all connection issues need to be handled through the ticket system, I am closing this topic
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