Stuck at "connecting to server" - Technical Support - WarpPortal Community Forums

Jump to content


Photo
- - - - -

Stuck at "connecting to server"


  • Please log in to reply
26 replies to this topic

#1 Knubbis91

Knubbis91

    I made it Off Topic

  • Members
  • 22 posts
  • LocationSweden
  • Playing:ROSE Online

Posted 19 May 2016 - 05:51 AM

Havn't been able to log in all day today. I can start the game and get to the log in screen, but when I click log in (after inputting my account info ofc) It just say "connecting to server" and nothing happens.

 

Anyone else with the same problem?


  • 0

#2 KwanG08

KwanG08

    I made it Off Topic

  • Members
  • 13 posts

Posted 19 May 2016 - 06:49 AM

same here :/


  • 0

#3 VModCupcake

VModCupcake

    Too Legit To Quit

  • VMod Retired
  • 1259 posts
  • Playing:ROSE Online

Posted 19 May 2016 - 07:28 AM

There was an issue with all of the WP games a few hours ago but that was resolved. Are you still having a problem logging in? 


  • 0

#4 Knubbis91

Knubbis91

    I made it Off Topic

  • Members
  • 22 posts
  • LocationSweden
  • Playing:ROSE Online

Posted 19 May 2016 - 10:25 AM

Just got home from practice and yep, still the same issue =/ I'll go ahead and make a ticket.


  • 0

#5 Dragonlark

Dragonlark

    Technically Minded

  • Community Managers
  • 2622 posts
  • Playing:Dragon Saga

Posted 19 May 2016 - 10:28 AM

I'm sorry to hear you are still experiencing this connection issue. Are you logging in from the Steam or Warpportal client?


  • 0

#6 Knubbis91

Knubbis91

    I made it Off Topic

  • Members
  • 22 posts
  • LocationSweden
  • Playing:ROSE Online

Posted 19 May 2016 - 10:34 AM

I'm sorry to hear you are still experiencing this connection issue. Are you logging in from the Steam or Warpportal client?

 

The Warpportal client. I did a "Check all" twice already.


Edited by Knubbis91, 19 May 2016 - 10:35 AM.

  • 0

#7 Dragonlark

Dragonlark

    Technically Minded

  • Community Managers
  • 2622 posts
  • Playing:Dragon Saga

Posted 19 May 2016 - 10:39 AM

Thank you for your reply! I have sent you a PM asking for more information. 


  • 0

#8 bakariou

bakariou

    I am New.

  • Members
  • 4 posts

Posted 19 May 2016 - 09:13 PM

me too,, can't login helppp . . .


  • 0

#9 Uragon

Uragon

    I am New.

  • Members
  • 4 posts

Posted 20 May 2016 - 12:06 AM

I cant login also for two days, please help


  • 0

#10 azakurah

azakurah

    I am New.

  • Members
  • 9 posts

Posted 20 May 2016 - 01:30 AM

Same here... I'm using WP Client. Please help, thanks.


  • 0

#11 Feuer

Feuer

    They pay me to post

  • Members
  • 10958 posts
  • Twitter:@LovatianOwl
  • LocationCaves of Owlverick
  • Playing:ROSE Online
  • Server:Le' Forumz

Posted 20 May 2016 - 02:50 AM

While these matters are investigated, I strongly recommend the typical debugging steps

 

[Standard Gravity Client]
Open the ROSE Launcher/Patcher.
Click the » next to the 'Start' button to open the actions dialog.

Select 'Check-all'

Attempt to run the game once this has been completed.

 

If the above does not resolve your issue. Proceed to the next step. [Fresh install]

 

First. Backup your screenies if you want to keep them. Navigate to your ROSE root folder, and copy the folder [Capture] to a safe place.

Now either using the Control Panel, Installation Package you previously downloaded, or other tools; uninstall the game completely. 

Download the latest installer package from www.roseonelinegame.com

Install and run the launcher to fully patch.

IMPORTANT: Once it has fully patched, perform the 'Check all' command again, to ensure no files were skipped.

 

Run the game.

 

If your connection issues persist, then reply again as it may be a local network issue on Gravity's end, or possibly your own network settings, firewalls or anti-viruses. 


  • 0

#12 KwanG08

KwanG08

    I made it Off Topic

  • Members
  • 13 posts

Posted 20 May 2016 - 03:20 AM

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Users\dfsd>tracert www.warpportal.com
 
Tracing route to web.warpportal.com [128.241.93.57]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  192.168.254.254
  2     *        *        *     Request timed out.
  3    18 ms    18 ms    19 ms  10.178.170.109
  4    20 ms     *       19 ms  10.188.183.190
  5     *       21 ms    20 ms  112.198.115.226
  6     *        *        *     Request timed out.
  7     *        *       24 ms  120.28.1.249
  8     *       15 ms    25 ms  120.28.9.121
  9    28 ms    23 ms    30 ms  120.28.0.246
 10     *       45 ms    51 ms  120.28.10.186
 11     *       74 ms    81 ms  xe-0-1-0-xcr1.hkg.cw.net [203.169.57.37]
 12    73 ms    78 ms    82 ms  203.131.251.129
 13    84 ms     *       74 ms  ae-4.r23.tkokhk01.hk.bb.gin.ntt.net [129.250.2.9
2]
 14   136 ms   131 ms   130 ms  ae-13.r23.osakjp02.jp.bb.gin.ntt.net [129.250.2.
223]
 15     *        *        *     Request timed out.
 16   212 ms   220 ms   213 ms  ae-4.r22.lsanca07.us.bb.gin.ntt.net [129.250.2.1
76]
 17   220 ms   222 ms   226 ms  ae-1.r01.lsanca07.us.bb.gin.ntt.net [129.250.3.1
23]
 18   223 ms   223 ms     *     xe-0-7-0-1.r01.lsanca07.us.ce.gin.ntt.net [198.1
72.90.170]
 19   218 ms   214 ms   221 ms  portal.demarcation.gravityus.com [204.2.170.50]
 
 20   217 ms   221 ms   216 ms  playwarpportal.net [128.241.93.57]
 
Trace complete.
 
C:\Users\dfsd>
 
 from philippines please someone nid help :D

  • 0

#13 Duckens

Duckens

    I am New.

  • Members
  • 5 posts

Posted 20 May 2016 - 05:42 AM

Same problem here


  • 0

#14 Dragonlark

Dragonlark

    Technically Minded

  • Community Managers
  • 2622 posts
  • Playing:Dragon Saga

Posted 20 May 2016 - 08:23 AM

The ROSE Team is still looking into the connection issues some players are experiencing. If you are still unable to access the game, please send me a PM with your tracert so that I can forward this information on to the ROSE Team. 


  • 0

#15 Uragon

Uragon

    I am New.

  • Members
  • 4 posts

Posted 20 May 2016 - 01:20 PM

now its 3days still cant connect


  • 0

#16 Dragonlark

Dragonlark

    Technically Minded

  • Community Managers
  • 2622 posts
  • Playing:Dragon Saga

Posted 20 May 2016 - 01:30 PM

If you are still experiencing connection issues, please send me a PM with your tracert so we can look into this further for you. 


  • 0

#17 achiebea

achiebea

    I made it Off Topic

  • Members
  • 31 posts
  • Playing:ROSE Online

Posted 21 May 2016 - 01:32 AM

It's not working... Huhuhu! Its been 3 days..... 2779636andyyhymi5.gif

 

 

28uqtdw.jpg


  • 0

#18 KwanG08

KwanG08

    I made it Off Topic

  • Members
  • 13 posts

Posted 21 May 2016 - 02:11 AM

It's not working... Huhuhu! Its been 3 days..... 2779636andyyhymi5.gif

 

 

28uqtdw.jpg

 

same here please do something..i have premium lol...


  • 0

#19 Uragon

Uragon

    I am New.

  • Members
  • 4 posts

Posted 21 May 2016 - 03:55 AM

I've just played for 5 hours but after that its connecting to server again


  • 0

#20 Uragon

Uragon

    I am New.

  • Members
  • 4 posts

Posted 21 May 2016 - 04:35 AM

Maybe the server cant handle too much users online that's why some of the account cant log in


  • 0

#21 Knubbis91

Knubbis91

    I made it Off Topic

  • Members
  • 22 posts
  • LocationSweden
  • Playing:ROSE Online

Posted 22 May 2016 - 01:19 AM

Any updates?

 

I'm still experiencing the exact same issue, it´s the fourth day now. I have done all the recommended stuff on my end to no avail.

 

I have submitted 2 tickets already, but the only response I get is to do everything I've already done (Reinstalling etc.), and that the team is investigating. All my tracert:s is showing no problems.


  • 0

#22 VModCupcake

VModCupcake

    Too Legit To Quit

  • VMod Retired
  • 1259 posts
  • Playing:ROSE Online

Posted 22 May 2016 - 11:22 AM

They are working hard to resolve the issues some players are still having. I know it's difficult but please be patient until the problem is identified and fixed. 


  • 0

#23 JeDDyy

JeDDyy

    I am New.

  • Members
  • 5 posts
  • LocationPhilippines
  • Playing:ROSE Online
  • Server:Formerly Draconis

Posted 22 May 2016 - 01:34 PM

Same here


Same here


  • 0

#24 achiebea

achiebea

    I made it Off Topic

  • Members
  • 31 posts
  • Playing:ROSE Online

Posted 22 May 2016 - 04:48 PM

Mine's working now! I think it's with the internet connection 1003939ng24sssjtr.gif


  • 0

#25 higashino2

higashino2

    I am New.

  • Members
  • 3 posts
  • Playing:ROSE Online

Posted 23 May 2016 - 03:10 AM

Mine's working now! I think it's with the internet connection 1003939ng24sssjtr.gif

 

how? 


  • 0




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users