26 replies to this topic

[Knubbis91]

Havn't been able to log in all day today. I can start the game and get to the log in screen, but when I click log in (after inputting my account info ofc) It just say "connecting to server" and nothing happens.

 

Anyone else with the same problem?

[KwanG08]

same here :/

[VModCupcake]

There was an issue with all of the WP games a few hours ago but that was resolved. Are you still having a problem logging in? 

[Knubbis91]

Just got home from practice and yep, still the same issue =/ I'll go ahead and make a ticket.

[Dragonlark]

I'm sorry to hear you are still experiencing this connection issue. Are you logging in from the Steam or Warpportal client?

[Knubbis91]

I'm sorry to hear you are still experiencing this connection issue. Are you logging in from the Steam or Warpportal client?

 

The Warpportal client. I did a "Check all" twice already.

Edited by Knubbis91, 19 May 2016 - 10:35 AM.

[Dragonlark]

Thank you for your reply! I have sent you a PM asking for more information. 

[bakariou]

me too,, can't login helppp . . .

[Uragon]

I cant login also for two days, please help

[azakurah]

Same here... I'm using WP Client. Please help, thanks.

[Feuer]

While these matters are investigated, I strongly recommend the typical debugging steps

 

[Standard Gravity Client]
Open the ROSE Launcher/Patcher.
Click the » next to the 'Start' button to open the actions dialog.

Select 'Check-all'

Attempt to run the game once this has been completed.

 

If the above does not resolve your issue. Proceed to the next step. [Fresh install]

 

First. Backup your screenies if you want to keep them. Navigate to your ROSE root folder, and copy the folder [Capture] to a safe place.

Now either using the Control Panel, Installation Package you previously downloaded, or other tools; uninstall the game completely. 

Download the latest installer package from www.roseonelinegame.com

Install and run the launcher to fully patch.

IMPORTANT: Once it has fully patched, perform the 'Check all' command again, to ensure no files were skipped.

 

Run the game.

 

If your connection issues persist, then reply again as it may be a local network issue on Gravity's end, or possibly your own network settings, firewalls or anti-viruses. 

[KwanG08]

Microsoft Windows [Version 6.1.7601]

Copyright © 2009 Microsoft Corporation.  All rights reserved.

 

C:\Users\dfsd>tracert www.warpportal.com

 

Tracing route to web.warpportal.com [128.241.93.57]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  192.168.254.254

  2     *        *        *     Request timed out.

  3    18 ms    18 ms    19 ms  10.178.170.109

  4    20 ms     *       19 ms  10.188.183.190

  5     *       21 ms    20 ms  112.198.115.226

  6     *        *        *     Request timed out.

  7     *        *       24 ms  120.28.1.249

  8     *       15 ms    25 ms  120.28.9.121

  9    28 ms    23 ms    30 ms  120.28.0.246

 10     *       45 ms    51 ms  120.28.10.186

 11     *       74 ms    81 ms  xe-0-1-0-xcr1.hkg.cw.net [203.169.57.37]

 12    73 ms    78 ms    82 ms  203.131.251.129

 13    84 ms     *       74 ms  ae-4.r23.tkokhk01.hk.bb.gin.ntt.net [129.250.2.9

2]

 14   136 ms   131 ms   130 ms  ae-13.r23.osakjp02.jp.bb.gin.ntt.net [129.250.2.

223]

 15     *        *        *     Request timed out.

 16   212 ms   220 ms   213 ms  ae-4.r22.lsanca07.us.bb.gin.ntt.net [129.250.2.1

76]

 17   220 ms   222 ms   226 ms  ae-1.r01.lsanca07.us.bb.gin.ntt.net [129.250.3.1

23]

 18   223 ms   223 ms     *     xe-0-7-0-1.r01.lsanca07.us.ce.gin.ntt.net [198.1

72.90.170]

 19   218 ms   214 ms   221 ms  portal.demarcation.gravityus.com [204.2.170.50]

 

 20   217 ms   221 ms   216 ms  playwarpportal.net [128.241.93.57]

 

Trace complete.

 

C:\Users\dfsd>

 

 from philippines please someone nid help

[Duckens]

Same problem here

[Dragonlark]

The ROSE Team is still looking into the connection issues some players are experiencing. If you are still unable to access the game, please send me a PM with your tracert so that I can forward this information on to the ROSE Team. 

[Uragon]

now its 3days still cant connect

[Dragonlark]

If you are still experiencing connection issues, please send me a PM with your tracert so we can look into this further for you. 

[achiebea]

It's not working... Huhuhu! Its been 3 days.....

 

 

[KwanG08]

It's not working... Huhuhu! Its been 3 days.....

 

 

 

same here please do something..i have premium lol...

[Uragon]

I've just played for 5 hours but after that its connecting to server again

[Uragon]

Maybe the server cant handle too much users online that's why some of the account cant log in

[Knubbis91]

Any updates?

 

I'm still experiencing the exact same issue, it´s the fourth day now. I have done all the recommended stuff on my end to no avail.

 

I have submitted 2 tickets already, but the only response I get is to do everything I've already done (Reinstalling etc.), and that the team is investigating. All my tracert:s is showing no problems.

[VModCupcake]

They are working hard to resolve the issues some players are still having. I know it's difficult but please be patient until the problem is identified and fixed. 

[JeDDyy]

Same here

Same here

[achiebea]

Mine's working now! I think it's with the internet connection

[higashino2]

Mine's working now! I think it's with the internet connection

 

how?