6 replies to this topic

[Zynerex]

Hi, i cannot buy wpe on website because i register on steam, but my steam account got hacked by someone else and it is now locked. I send a ticket on steamsupport and i added proof but nothing happens still lock. How am i suppose to buy WPE ?? or is it possible to move my account to my another WP account? so i can purchase WPE. Please help me  

 

Thank you!!

[Necrohealiac]

did you wait for reply from steam? regardless, this is something that you need to ticket in, no one's gonna be able to help you out here.

also, two step authentication for steam please...it's so easy to set up.

[Zynerex]

yep they emailed me but nothing happens

[Zynerex]

i also send a ticket to WP, just waiting from thier respond, hopefully they help me out

[Necrohealiac]

yep they emailed me but nothing happens

what did they say in the email? when someone hacked my steam account ages ago i got it taken care of that same day.

[Zynerex]

this is only they said

 

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Hello,

Thank you for adding a message to your question. We will respond to your message by email.

Anytime you wish you can view your question online:
https://support.stea...=9537-RYUG-2330

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Your question may already be answered in our knowledgebase:
https://support.stea...hp?searchwords=

As an alternate resource, please check Steam Discussions as other users may have resolved this issue:
http://steamcommunit...ssions/forum/1/

[Necrohealiac]

yeah that's just a default reply; they haven't actually responded to your ticket yet. once they do it should be cleared up pretty quick.

and then please secure your account w/ 2 step authentication