I've never seen a GM on Pegasus but I have seen them on the live server and it usually goes like this- "Hi GM please give me items" "Hi GM why was my account banned?" "GM give me zulie pl0x". I guess it's nice for players to see them but not particularily helpful since they can't discuss things like tickets in-game and they certainly don't give away zulie or items.
As I understand the system, GM's here are also GM's for other WP games. They handle tickets and situations where something is an immediate problem (like when some moron spams zulie drops to cause other players to get disconnected). They check known botting spots. They don't have anything to do with changes made to the game at all.
Our CM is very active and we are fortunate to have her but she is also CM for Dragon Saga so she can't spend hours each day just hanging out in ROSE. She does livestreams for us every week and is active here on the forum as well as on all social media. She forwards feedback from players to Genesis. Not sure what more she could do that she isn't already doing.
So these latest changes were not put on Pegasus first. Considering how few people actually tested and gave feedback prior to the Paradigm patch, I don't see where that would have made any difference here. Most people that bother to go on Pegasus do it for one reason only- to test their own builds. They never give any feedback until the changes are live. Then suddenly they find a voice and complain. That seems to be the pattern for testing ever since I came here in 2014 and it hasn't changed.
There are no longer class reps and there haven't been for a few months now. It's not a big loss from what I can see. The players that consistantly give feedback and answer questions continue to do that, regardless of a forum title. My point is that everyone has a voice and a right to be heard. The best place to give feedback is here at the forum but Dragonlark also gathers feedback from Facebook and other places. Everyone who has a game account has the ability to post here at the forum and give their opinion. If they don't want to bother doing that, then they have no right to complain if something isn't the way they like it.