3 replies to this topic

[lagmanX]

9 days ago I try to send a ticket, but never received the ticket number to my mail, then I checked into the support, and then try sending again another ticket, but neither received the code, then I have been waiting until today no I have received information about it.

when trying to send the ticket, both times, after pressing the "next" button, that sends me to a page to re-create another ticket.

PS: I filled out all the fields during the creation of the ticket, and I checked my mail account support before sending the ticket (although I check my account and immediately sent my ticket ready).

[VModCinnamon]

Hello,

Did you check your Email spam/junk folder?

Not sure if it's related, try to use another web browser when filling out the ticket anyway and let us know how it goes.

[lagmanX]

Hello,

Did you check your Email spam/junk folder?

Not sure if it's related, try to use another web browser when filling out the ticket anyway and let us know how it goes.

 

Hi!

yes, I checked that folder and nothing... but it never occurred to me to use other browser...

 

I tried another browser, and wow!!! I received my code and the code sent to my mail immediately O.O!!! I think the problem was that I was using private browsing with the previous browser

 

Thanks a lot Cinnamon! even you answered very fast!

[VModCinnamon]

Glad to hear that, hope you get a response soon!