5 replies to this topic

[Sparco1521]

doubloon exchange is missing!!! 

[mscocca]

The Event is now over, it was written in the latter Patch Notes that it would be over on October the 24th. Sadly you won't be able to exchange your Doubloons until next year, in case the Event will be repeated once again! I'm sorry to give you this bad news... Next time pay a bit more attention to the Patch Notes and even to In-Game Announcements! 

[Masuzu]

inb4 i get my REFUNDED DOUBLOONS FROM CUSTOMER SERVICE AT 1 AM ASIA TIME 25th October 2016 (GMT+7) WHEN I Sleep

 

and when i wake up, server already maintenance and i can't use the doubloons...

 

 

 

 

2 weeks I send ticket from the patch they change the quantity for Booty thief title,

AND THEY INVESTIGATE 2 weeks ONLY for Return the doubloons.....

 

 

nice work customer service ( i won't say the name the customer service in charge for my problem) and prolong to GM

 

 

 

 

Edited by Masuzu, 25 October 2016 - 02:19 AM.

[mscocca]

inb4 i get my REFUNDED DOUBLOONS FROM CUSTOMER SERVICE AT 1 AM ASIA TIME 25th October 2016 (GMT+7) WHEN I Sleep

 

and when i wake up, server already maintenance and i can't use the doubloons...

 

 

 

 

2 weeks I send ticket from the patch they change the quantity for Booty thief title,

AND THEY INVESTIGATE 2 weeks ONLY for Return the doubloons.....

 

 

nice work customer service ( i won't say the name the customer service in charge for my problem) and prolong to GM

 

This is a extra-ordinary situation and I am sure that the GM that got in hand your case will find the best solution to your problem!

[Masuzu]

This is a extra-ordinary situation and I am sure that the GM that got in hand your case will find the best solution to your problem!

 

Thanks cocca

 

i am glad one of VCR understands my problem and still pessimistic because how slow they response my problems

 

 

*hope i won't show the conversation ticket in this forum cause it can bring this problem become more complicated

 

 

and this is HARSH CRITIC to Customer support and GM Team Service

 

 

i just want MY FAIR compensation and apology

Edited by Masuzu, 25 October 2016 - 04:59 AM.

[Varitas]

Hello, 

 

We are sorry to hear that you had an unsavory experience.  If you are having an issue with the results of a ticket, you may respond to the ticket and see if they would be able to assist you further. 

 

Sincerely,

 

CM Varitas