Last week, I lost my HP+1% enhancement when I trying to dye my favorite ponytail.
The first time when I see this cute costume will be include in the costume box, nothing can explain how excited I am. I can't wait to buy a lot of costume box, just trying to get one.
My cute ponytail ! It looks perfect with all my characters! I feel nothing could be better!
But when I trying to dye the ponytail to make it even more attractive, I lost the HP+1% enhancement on it! I haven't see any instruction warning me that if you dye the costume you will lost the enhancement. Neither NPC in game nor in the community chat.
Then I submit ticket immediately. The GM team first ask me to wait and submit my ticket to another team (Player experience specialist). So I wait with patience.
Today, I get the final answer that: IT IS THE PLAYER'S FAULT! THE LOST IS INTENDED!
Well, if I know it, I will never do this stupid action.
So I wanna ask, is it really my fault ? Did anyone see there is warning for dye costume?
And can someone tell me what should I do now? Is it possible to further argue with that? Thanks in advance.