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IM Item Purchased item bug

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#1 ClintonExe


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Posted 20 December 2016 - 05:47 AM

Hi, just this time i have attempted to purchase a Premium Points with my 663 IM points. The purchased was successful but the item is not appearing on the purchased tab as usual. Please give it back. I need it that bad.

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#2 Buffiies


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Posted 20 December 2016 - 06:27 AM

Please contact the support :)

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#3 VModCupcake


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Posted 20 December 2016 - 08:48 AM

If you purchased something from the Item Mall and it does not appear in your purchases tab, you do need to create a ticket as Buffiies suggested.   Here is the link to the support page.


You might also want to consider making a support account so you can view and reply to your ticket at the website.  You can create a support account by clicking on "Register" on the page that I linked.


Sorry for any inconvenience this has caused. Since no one here at the forum can help with your problem, I am closing this thread but please pm me if you have any questions.


Good luck! I hope your issue is resolved soon.

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