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#1 Khalifrio

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Posted 17 January 2017 - 09:13 AM

I recently decided to give Requiem another go after leaving the game back in 2011. I updated all my account information and downloaded the game from Steam. But when I launch the game I get stuck at the Warpportal launcher. It wants me to register an account, yet I already have one with Requiem in my game list at Warpportal. There is no button to indicate I already have an account so I can skip ahead.

 

So, how do I get past this Warpportal Launcher?


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#2 Vulpes93

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Posted 17 January 2017 - 12:31 PM

Hello, Khalifrio.

 

Open your Requiem folder (example: "C:\Gravity\Requiem");

Run the game using UPDATERUSA.EXE which is in that folder.

 

That shall solve the problem.

 

You can also make a shortcut of this file.

 

 


Edited by Vulpes93, 17 January 2017 - 12:33 PM.

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#3 Khalifrio

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Posted 17 January 2017 - 01:35 PM

Thanks you for the reply. That fixed that issue but now I have a crash issue. I can log in and be in the game for about a minute but the game freezes up if not out right crashes to desk top.


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#4 Vulpes93

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Posted 18 January 2017 - 07:08 AM

Thanks you for the reply. That fixed that issue but now I have a crash issue. I can log in and be in the game for about a minute but the game freezes up if not out right crashes to desk top.

 

Can you tell what's your PC summary info?


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#5 Khalifrio

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Posted 18 January 2017 - 04:40 PM

-----------------
System Information
------------------
Time of this report: 1/18/2017, 20:37:22
       Machine name: SPARKY
   Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_ltsb.160930-0600)
           Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
       System Model: System Product Name
               BIOS: BIOS Date: 05/23/12 09:46:11 Ver: 04.04
          Processor: Intel® Core™ i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
             Memory: 32768MB RAM
Available OS Memory: 32654MB RAM
          Page File: 5000MB used, 60422MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: 96 DPI (100 percent)
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.03.9600.17415 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
        Sound Tab 4: No problems found.
        Sound Tab 5: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: NVIDIA GeForce GTX 680
       Manufacturer: NVIDIA
          Chip type: GeForce GTX 680
           DAC type: Integrated RAMDAC
        Device Type: Full Device
         Device Key: Enum\PCI\VEN_10DE&DEV_1180&SUBSYS_26803842&REV_A1
     Display Memory: 18253 MB
   Dedicated Memory: 1926 MB
      Shared Memory: 16327 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: S23B550
         Monitor Id: SAM0919
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: HDMI
        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 21.21.0013.7633 (English)
     Driver Version: 10.18.13.6191
        DDI Version: 11
     Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
       Driver Model: WDDM 1.3
Graphics Preemption: DMA
 Compute Preemption: DMA
           Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
     Power P-states: Not Supported
  Driver Attributes: Final Retail
   Driver Date/Size: 12/11/2016 21:37:18, 17436808 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B71E3E-52C0-11CF-2346-8D061BC2D835}
          Vendor ID: 0x10DE
          Device ID: 0x1180
          SubSys ID: 0x26803842
        Revision ID: 0x00A1
 Driver Strong Name: oem53.inf:0f066de34a918dd5:Section034:10.18.13.6191:pci\ven_10de&dev_1180
     Rank Of Driver: 00DA2001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
        DXVA2 Modes: DXVA2_ModeMPEG2_IDCT  DXVA2_ModeMPEG2_VLD  DXVA2_ModeVC1_VLD  DXVA2_ModeVC1_IDCT  DXVA2_ModeWMV9_IDCT  DXVA2_ModeH264_VLD_NoFGT  
   Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2


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#6 Vulpes93

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Posted 18 January 2017 - 11:42 PM

Khalifrio, try different screen resolution (choose in game settings) and switch on/off Full Screen Mode.

 


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#7 Khalifrio

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Posted 19 January 2017 - 10:06 AM

I have tried full screen/windowed mode. I went from the default resolution to 1920x1080. I will work my way down from there and see if I can find a resolution that fixes the issue.

 

Once again thank you very much for trying to help out with this. I had tried everything I could think of and had no success so far.


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#8 Cleffy

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Posted 21 January 2017 - 12:53 PM

There is a known crash if you play the game on full-screen and alt-tab. For your particular case, it sounds more like the anti-virus is interfering. Add an exception to requiem.exe in the same folder as updaterusa.


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