I got the costume that I wanted, really. But at the expense of tons of Mouton Life? Anyways I just tried to ask for a reroll, not surprised they didn't gave into my request. I just think they are being selective in accomodating such requests.
Well, they say that every ticket is handled on a case-by-case basis. I don't know if you sent a ticket in asking, but either way, if they rerolled for you (or for me) they'd have to allow a reroll for everyone.
But in all honesty, I didn't ask for anything. I just made a statement that I made while extremely frustrated and he took notice, looked into it and came up with the idea of bringing in a Granny Boxter-style costume reroller and suggested that I could also trade them in for stones. Basically telling me "Sorry about your luck, but I spoke to RNGesus. He said you need to go to RNGhell."
tldr: I got no special treatment. Camp noticed my frustration and decided to pacify me by talking about it in PMs.