We will have a server restart today 05/19/2017 at 10:30 AM PDT to resolve the issue with Item Mall points not appearing in game. Further announcements will be posted once the maintenance is complete.
Update: The issue with Item Mall points is still being worked on. We apologize for the inconvenience and will post further with more information as soon as possible. Please be assured that the Item Mall points are not missing, they just aren't appearing in game and once this has been fixed they will show up again.