25 replies to this topic

[mc2sk8er]

So after 10 days of submitting a ticket, they finally responded with this:

"Thank you for your inquiry,

We are sorry to hear of any issue experienced with the game client. ^{Unfortunately it is possible to break an item during any attempt to upgrade an item.} To prevent an item from breaking during an upgrade attempt it is recommended to use an insurance scroll. Thank you for your understanding and support of Dragon Saga. If you have any other questions please feel free to submit another ticket and we will be happy to assist you.


Michael
Customer Service Representative
WarpPortal Support Team

Please do not reply to this email. Using the reply function will result in the WarpPortal support team not recieving your reply. In order to respond, please log in to the WarpPortal Support Site and reply to this ticket."

It is possible for the item to break from Normal > Advanced

[Bullie]

Unfortunately, yesh.

[Dorkish]

The chances should be really slim, but I've had it happen to me a couple of times too. );

[Teochiu]

Stupid question, but does this apply to Cash Shop armor/weapons too?

[Dorkish]

Stupid question, but does this apply to Cash Shop armor/weapons too?

Yes.

[Rinami]

They should just remove the chance altogether on reg to adv, since I'm sure people will be really really unhappy to lose their rare heirloom BD or any other rare and expensive item to a .very small chance(We'd have more reports even for a 1% chance than we do). That low chance of breaking isn't needed when we have sealed equips, and just exists to promote insurance sales through Fear.

[F4llcL]

i cant purchase soul randomizers , it says that is not necessary!!! what i do T_T it says Innapropiate

[Confusion]

so there's no safe zone for soulcraft and they not gonna fix it?, what the safe zone for enchant?

[PieIsGood]

i cant purchase soul randomizers , it says that is not necessary!!! what i do T_T it says Innapropiate

theyre removed from the game until further notice lol

also its a chance you have to take on scing... you cant expect them to hand stuff to you, promoting sales of insurance scrolls is what they WANT to do, buying out of fear is GOOD for them. They want money, insurance scrolls sell lots=good for them so they wont change it and they cant since baruson has to approve it and since we know they wont dont waste ur time and mine lol (that sounded mean gosh... well.... xD oh well)

[SpringSky]

My Fire Guardian Bottom got destroyed during enchanting not soul crafting. I still haven't got a response from support.

[Endrance]

My Fire Guardian Bottom got destroyed during enchanting not soul crafting. I still haven't got a response from support.

You should know by now you won't be getting it back. Why even bother sending a ticket?

[PieIsGood]

My Fire Guardian Bottom got destroyed during enchanting not soul crafting. I still haven't got a response from support.

was it from past +4? you dont need insurance from 1-4... and it breaks past that.

[Maronu]

They should just remove the chance altogether on reg to adv, since I'm sure people will be really really unhappy to lose their rare heirloom BD or any other rare and expensive item to a .very small chance(We'd have more reports even for a 1% chance than we do). That low chance of breaking isn't needed when we have sealed equips, and just exists to promote insurance sales through Fear.

Devious money grubbing bastards! I am quite disappointed by this news.

[canajew]

back to cashonica embezzlement saga

[CHiSEEN]

back to cashonica embezzlement saga

+1 embezzlement $aga ftw.

[ThaMaster]

what the heck? you mean that items can break even from regular to advance? BS

what is the safe zone for enchant? 1-4? wasnt it 1-5?

[StormHaven]

you know whats even funnier than that?
your weapons are armor can reset even when you use ins scrolls, lul

[canajew]

what the heck? you mean that items can break even from regular to advance? BS

what is the safe zone for enchant? 1-4? wasnt it 1-5?

Embezzlement $aga says no because then you need more insurance scrolls.

[EnderW]

Michael is the only support staff they have, no wonder there's a huge ticket backlog

[HiRyan]

Michael needs to speed things up.





anyways i thought this was said before?! that scing has a very very very very small chance of breaking from reg-> adv

o.o

[mc2sk8er]

Michael needs to speed things up.





anyways i thought this was said before?! that scing has a very very very very small chance of breaking from reg-> adv

o.o

Muaha I think the chances are increased on heirlooms >.> ( suspiciouusss) especially my water guardian boots

[canajew]

No I'm pretty sure that barunson said it was a glitch that it could break from normal to advanced. same as if it broke from +1-4.

Edited by canajew, 16 December 2010 - 10:48 PM.

[iceranger]

you know whats even funnier than that?your weapons are armor can reset even when you use ins scrolls, lul

[StormHaven]

it's true bro. Ins scrolls don't say they prevent resetting, just breaking
(it's happened to me)

[iceranger]

it's true bro. Ins scrolls don't say they prevent resetting, just breaking
(it's happened to me)

Who can we trust T_T