36 replies to this topic

[mbahlorong]

The staff can verify from their end if the account is payment locked or not, if there is no payment lock then they will naturally suggest disabling any security applications that may hook themselves to the web browser.

From what I understand, if an application is intercepting or filtering the web browser, the payment page will freak out and returns that error.

 

maybe my account is payment locked, i was tried many browser :firefox, chrome, opera, safari waterfox, baidu, brave, ie
and i was tried in different city with PC or mobile phone
still not working 

 

since more than 2 weeks i cant buy vip, is it difficult to fix?

[VModCinnamon]

Please PM me the ticket number, I will forward it to the staff and see what's up.

[Muddic]

I have the same issue. My solution was to use a different browser.

[Balmonde]

I tryd 4 Browser with another wlan. Same problem with Paypal =(

[mbahlorong]

I tryd 4 Browser with another wlan. Same problem with Paypal =(

 

same, i tried 8 browser, still cant open power-up section.
NEEED VIP SERVICE! ! ! 

[GalenDresden]

I'm still waiting for my WPE to show up and not sure what is going on. First time buyer and I got the notice I was verified and should receive it...and it's been nearly a week since I bought and five days since the verification.  (Ticket is in but...sad adventurer here. I understand there is a huge pile of them to go through too.)

Edited by GalenDresden, 18 July 2017 - 06:34 AM.

[VModCinnamon]

GalenDresden,

Did they exactly mention the WPE will be added later? Because first time payments are not counted and should not be charged.

So if you purchased WPE and got the first time verification message then that purchase should not count.

[GalenDresden]

GalenDresden,

Did they exactly mention the WPE will be added later? Because first time payments are not counted and should not be charged.

So if you purchased WPE and got the first time verification message then that purchase should not count.

Copy/Pasted from the Email I received the next day.

 

 

 

So if it is as you said, this Email could be causing some confusion.

Edited by VModCinnamon, 18 July 2017 - 10:16 AM.
Noted ticket response.

[VModCinnamon]

Thank you, I have omitted the response for privacy reasons.

Will check with the staff shortly.

 

Edit:

Confirmed first time payment will not be processed, user must redo that purchase.

Edited by VModCinnamon, 18 July 2017 - 10:26 AM.

[GalenDresden]

Thank you, I have omitted the response for privacy reasons.

Will check with the staff shortly.

Thank you though it was not a ticket and more a Gravity memo that said the WPE I purchased should be available shortly. Let me know what you hear back if you can.

Edit: Alright thank you. I'd say for future reference that Email verification of it should be cleared up to make clear we have to do it again.

Edited by GalenDresden, 18 July 2017 - 10:29 AM.

[mbahlorong]

up

[VModCinnamon]

Payment Error, what is it and how to fix it

 

A quick Q/A to assist with Warpportal Power Up persisting Payment Error!!

 
 
 
Q. When I open Power UP I get PAYMENT ERROR!! Can you tell me WHY?
A. PAYMENT ERROR can be caused by:

• Adblock
• Antivirus
• Internet Security applications
• Proxy/VPN (This includes logging in from another country/travel)
• Possibly account inactivity.

Q. How about fixing the error?
A. Try the following in order when attempting a purchase:

• Disable browser Adblock addon.
• Adjust or briefly disable the security applications that hook themselves to web browsers.
• Briefly disable your antivirus.
• Clear your browser cache folder & cookies.
• Try a different web browser: Edge, IE, Firefox, Chrome, Chrome Canary or Chromium.
• Ensure JavaScript is enabled on the web browser.
• Use another device on the same network

Q. I tried all of that non of them worked, any other suggestions?
A. The account may be blocked as a security measure. That requires a support ticket submitted to the Payment and Billing department.
Usually if the support staff suggested as above then that's an indication the account is not blocked on their end.
 
To send a proper support ticket, follow the guide in this link.
 
 
Q. Additional thoughts?
A. Payment tickets are handled separately than normal game related tickets, so sending the payment error ticket to the wrong department will slow down the response timer. Also sending the same ticket multiple of times will not speed things up. One ticket should be good enough. It is important to note currently payment tickets are handled during office hours/weekdays, so if the ticket is submitted during the weekend then it is expected on average to get a response the next working day.
 
When addressing the staff please be polite and understanding, respond promptly when questioned.
 
If the ticket is not getting a response after a while (a week or more) contact a Community Manager or a Vmod for assistance.

Edited by VModCinnamon, 16 June 2018 - 03:10 PM.