66 replies to this topic

[Campitor]

GH is better than CT but still experiencing random spikes. enough for a raydric to easily stomp a wizard

as much as all the speds make incoherent demands for compensation, it's seriously getting to a point where paid services become redundant when you can't even level reliably

you need to pass on how dire it's getting to the higher ups, because they will definitely be losing money already. i imagine a lot of people aren't bothering to spend money on a product that the paying users aren't getting their money's worth on, and i can see a lot of people deciding to spend a lot less than they have so far because it's not worth it

We will be using this weekends metrics to do another large map distribution change including more map servers if need be. The last one we did worked for awhile but then players leveled up and the CCU jumped again. 

[umizu]

i fully understand that it's a complex, time-consuming, and costly set of issues you're dealing with; having to constantly reconfigure hardware etc. i've been on your side whenever people have whined about it in-game

however, you palming me off and telling me you're going to do the exact same thing you've been doing the entire time is flat-out insulting. you basically just implied that paying customers not being able to play is an issue not worth considering outside of measures you've been working with the past 2 weeks. i can guarantee you i'm not the only one having this problem

[Myzery]

Let's be real, that's not what he meant, nor what was implied.

They have to find the root issue and a stress test helps. People tend to play more on the weekend.

[majinmoo]

I understand that you are frustrated. Looking at the map server it does seem to have a slightly higher than optimal load of players. I will flag it for redistributing maps. However when I am on map in game I am not getting a full 2-3 second delay. Its currently at about a .5 second delay. Could you run a tracert so we can see how your connection is routing our isp could be doing something weird.

 

The only tracert I'm going to do is tracing the 400 dollars in transactions I made to your company and having my bank charge back the costs for unacceptable level of service (ie: trash)

 

I'm the kind of customer that your company feasts on. Millenials who played Ragnarok back in the day on their Pentium III's during their childhood, and now want a taste of nostalgia and have a ton of disposable income to spend on stupid cash shop items. However, the fact you can't have a server be lag free with only 3k players (when during Ragnarok's open beta you easily had 10k players each server) is a joke, and I will not be wasting my hard earned dollars on WarpPortal any longer. 

 

Good game, but trash service provider. Gravity should seriously take their license from you. 

Edited by majinmoo, 19 July 2017 - 09:11 PM.

[Campitor]

i fully understand that it's a complex, time-consuming, and costly set of issues you're dealing with; having to constantly reconfigure hardware etc. i've been on your side whenever people have whined about it in-game

however, you palming me off and telling me you're going to do the exact same thing you've been doing the entire time is flat-out insulting. you basically just implied that paying customers not being able to play is an issue not worth considering outside of measures you've been working with the past 2 weeks. i can guarantee you i'm not the only one having this problem

My apologies if I misspoke, what were doing is identifying maps of high traffic through the use of activity logs/seeing how active it is with players by mapserver population count. Then we look at what is on that map server in addition to those maps, moving the high traffic maps off onto their own server and dividing up the population. If we cannot divide the population in that manner weve been making a sort of channel system for that map itself so that there are multiple copies of the map and distributing the population that way.

 

Example. Traditionally Payon Dungeon has been grouped with payon fields and the city itself. Due to the popularity of these play locations in the early game the fields and dungeon have each been given their own map server.

 

Prontera was usually grouped with job change maps but since Prontera has a full population we moved it onto its own map server.

 

With the novice grounds we added a second track for new characters on its own map server since the single training grounds track was perpetually slammed with users.

 

In the case of Glast Heim/Clock Tower were going to examine what its grouped with and then decide if the whole dungeon should be moved off as a whole. Or if single maps in the dungeon are so popular that they need their own server.

 

That does not include extra hardware being added on as as needed basis. The over all lag of the game is not acceptable to me but we need to gather data to fight it properly.

[3650151227123435470]

PM me with details and I will pass them along to the appropriate people.

 

Sent. Thanks

[Rythen]

Comparing WoW to RO is like comparing Walmart to Radioshack.

You're comparing a huge, billion dollar company to something very small. Gravity/Warpportal does not have a lot of staff. Honestly they've never had a ton, but I imagine that even 10 years ago they had more than they do now.

 

Also a tracert takes like... 5 minutes tops if you're on a potato. You're being obstinate and complaining for no reason other than to complain, as though you're some tosser at a store wanting the company to send you a $20 gift card for made up inconveniences.

[majinmoo]

Comparing WoW to RO is like comparing Walmart to Radioshack.

You're comparing a huge, billion dollar company to something very small. Gravity/Warpportal does not have a lot of staff. Honestly they've never had a ton, but I imagine that even 10 years ago they had more than they do now.

 

Also a tracert takes like... 5 minutes tops if you're on a potato. You're being obstinate and complaining for no reason other than to complain, as though you're some tosser at a store wanting the company to send you a $20 gift card for made up inconveniences.

  1    <1 ms    <1 ms    <1 ms  192.168.0.1

  2     8 ms     8 ms     8 ms  96.120.88.17

  3     9 ms     8 ms     8 ms  po-102-rur01.hayward.ca.sfba.comcast.net [68.85.190.229]

  4    10 ms     9 ms     9 ms  be-215-ar01.santaclara.ca.sfba.comcast.net [162.151.78.193]

  5    11 ms    10 ms    13 ms  be-33651-cr02.sunnyvale.ca.ibone.comcast.net [68.86.90.93]

  6     6 ms    10 ms    10 ms  be-11083-pe02.529bryant.ca.ibone.comcast.net [68.86.84.14]

  7     9 ms    10 ms     9 ms  ix-xe-2-3-0-0.tcore1.PDI-Palo-Alto.as6453.net [66.198.127.17]

  8    19 ms    20 ms    25 ms  if-ae-7-2.tcore2.SV1-Santa-Clara.as6453.net [209.58.86.73]

  9    21 ms    22 ms    23 ms  if-ae-0-2.tcore1.SV1-Santa-Clara.as6453.net [63.243.251.1]

 10    20 ms    20 ms    20 ms  if-ae-8-2.tcore1.LVW-Los-Angeles.as6453.net [66.110.59.8]

 11    22 ms    28 ms    21 ms  if-ae-2-2.tcore2.LVW-Los-Angeles.as6453.net [66.110.59.2]

 12    20 ms    19 ms    21 ms  if-ae-6-20.tcore1.EQL-Los-Angeles.as6453.net [64.86.252.66]

 

Like I said, my internet is godlike. I pay for the best in order to game at my best. 

 

Don't use the Blizzard vs WP excuse. Last I checked, Blizzard was responsible for hundreds of servers across multiple platforms. Warpportal can't even maintain one right. 

Edited by majinmoo, 19 July 2017 - 09:22 PM.

[Myzery]

You will have a very hard time charging back your transactions, especially since you posted here with your threats and they have you IP logged.

Not gonna sit here and fight you over small things, but RO was pretty laggy back then too. Constant time gaps, server downtime, etc. The only difference is that there were no forums to complain on.
Campitor spends his personal time to answer your questions and address issues. You can at least show a little respect. I get it, I am a dick sometimes too but you have to take a step back and not act like you're owed the world.

[ChakriGuard]

The only tracert I'm going to do is tracing the 400 dollars in transactions I made to your company and having my bank charge back the costs for unacceptable level of service (ie: trash)

 

I'm the kind of customer that your company feasts on. Millenials who played Ragnarok back in the day on their Pentium III's during their childhood, and now want a taste of nostalgia and have a ton of disposable income to spend on stupid cash shop items. However, the fact you can't have a server be lag free with only 3k players (when during Ragnarok's open beta you easily had 10k players each server) is a joke, and I will not be wasting my hard earned dollars on WarpPortal any longer. 

 

Good game, but trash service provider. Gravity should seriously take their license from you. 

 

Bye ... lmfao

[umizu]

i know exactly what you've had to do with balancing nodes, and how it would not be cheap to keep highly qualified staff around to deal with it, which is why i said i fully understand in my last post

nothing you just said alleviated any concerns. as i said last time,  you're doing exactly just as much as you've been doing the last 2 weeks

i also understand other major factors you can't mention as a community rep for obvious reasons. i understand that you're working within a limited budget given your company size, i also understand that there will naturally be a huge drop-off in players in a few weeks which happens with any new server on any game. over-spending on hardware that will inevitably not be needed is not cost effective

however, what the glorified spreadsheet artists that are the number-crunching MBA staff aren't considering, is how much money they're losing from their decision to let players suffer through this garbage just so they can make it look like the bottom-line is meeting expectations

your player-base is easily in the 30's now, and not all of us had to settle for business school, the only thing easier to get than an arts degree, so this -_- is super transparent to most people spending money on your F2P game

[umizu]

fwiw i have nothing against you or cinnamon. you're both doing your jobs and working within the boundaries set for you, your hands are tied regarding what you're allowed to say and a lot of people appreciate you actually taking the time to update us (even when it's not good news, like extended maints)

[Campitor]

i know exactly what you've had to do with balancing nodes, and how it would not be cheap to keep highly qualified staff around to deal with it, which is why i said i fully understand in my last post

nothing you just said alleviated any concerns. as i said last time,  you're doing exactly just as much as you've been doing the last 2 weeks

i also understand other major factors you can't mention as a community rep for obvious reasons. i understand that you're working within a limited budget given your company size, i also understand that there will naturally be a huge drop-off in players in a few weeks which happens with any new server on any game. over-spending on hardware that will inevitably not be needed is not cost effective

however, what the glorified spreadsheet artists that are the number-crunching MBA staff aren't considering, is how much money they're losing from their decision to let players suffer through this garbage just so they can make it look like the bottom-line is meeting expectations

your player-base is easily in the 30's now, and not all of us had to settle for business school, the only thing easier to get than an arts degree, so this shit is super transparent to most people spending money on your F2P game

Weve doubled the hardware footprint of the game since it launched and if we have to we will do it again. We have servers being setup just in case its needed. Were going to solve this and make it fun to play with as little lag as we can.

[umizu]

i'm sure that most of you are going above and beyond to make this experience the best it can possibly be for players, and there are plenty of staff's efforts that will go un-noticed

if there's anything our generation knows inside-out though, it's that talk is cheap -- especially when it comes from a company. when the right people pull their fingers out of their arse and dedicate the resources you need to run the server smoothly is when i'll care about anything you're paid/forced to say regarding what your "plans" to fix things are

until then they can go -_- themselves

[Rythen]

 

Don't use the Blizzard vs WP excuse. Last I checked, Blizzard was responsible for hundreds of servers across multiple platforms. Warpportal can't even maintain one right. 

 

Blizzard is a much larger company than WP, I thought I said that already.

 

Anyway you're sounding like a soccer mom wanting her store credit at this point.

[PinkWing]

someone complaining about lags .

 

  1     1 ms    <1 ms    <1 ms  WL-001FC62EAF72 [192.168.250.1]
  2     1 ms     1 ms     1 ms  89.169.200.1
  3     3 ms     2 ms     2 ms  194.85.144.49
  4    21 ms    36 ms    20 ms  mx01.Stockholm.gldn.net [79.104.225.6]
  5    20 ms    20 ms    20 ms  et-3-0-2-xcr1.skt.cw.net [195.89.102.45]
  6    42 ms    42 ms    58 ms  ae32-xcr1.att.cw.net [195.2.8.206]
  7   151 ms   161 ms   144 ms  ix-ae-29-0.tcore2.AV2-Amsterdam.as6453.net [80.231.152.249]
  8   137 ms   142 ms   143 ms  if-ae-14-2.tcore2.L78-London.as6453.net [80.231.131.160]
  9   142 ms   143 ms   142 ms  if-ae-2-2.tcore1.L78-London.as6453.net [80.231.131.2]
 10   208 ms   212 ms   211 ms  if-ae-4-2.thar1.NJY-Newark.as6453.net [80.231.130.34]
 11   210 ms   211 ms   211 ms  if-ae-1-3.thar2.NJY-Newark.as6453.net [216.6.57.2]
 12   220 ms   226 ms   225 ms  if-ae-11-2.tcore2.AEQ-Ashburn.as6453.net [216.6.87.168]
 13   308 ms   312 ms   307 ms  if-ae-36-2.tcore2.LVW-Los-Angeles.as6453.net [216.6.87.111]
 14   274 ms   275 ms   277 ms  if-ae-6-20.tcore1.EQL-Los-Angeles.as6453.net [64.86.252.66]

 

and that still better then russian ro servers was

[Richkr]

 

  1    <1 ms    <1 ms    <1 ms  192.168.0.1

  2     8 ms     8 ms     8 ms  96.120.88.17

  3     9 ms     8 ms     8 ms  po-102-rur01.hayward.ca.sfba.comcast.net [68.85.190.229]

  4    10 ms     9 ms     9 ms  be-215-ar01.santaclara.ca.sfba.comcast.net [162.151.78.193]

  5    11 ms    10 ms    13 ms  be-33651-cr02.sunnyvale.ca.ibone.comcast.net [68.86.90.93]

  6     6 ms    10 ms    10 ms  be-11083-pe02.529bryant.ca.ibone.comcast.net [68.86.84.14]

  7     9 ms    10 ms     9 ms  ix-xe-2-3-0-0.tcore1.PDI-Palo-Alto.as6453.net [66.198.127.17]

  8    19 ms    20 ms    25 ms  if-ae-7-2.tcore2.SV1-Santa-Clara.as6453.net [209.58.86.73]

  9    21 ms    22 ms    23 ms  if-ae-0-2.tcore1.SV1-Santa-Clara.as6453.net [63.243.251.1]

 10    20 ms    20 ms    20 ms  if-ae-8-2.tcore1.LVW-Los-Angeles.as6453.net [66.110.59.8]

 11    22 ms    28 ms    21 ms  if-ae-2-2.tcore2.LVW-Los-Angeles.as6453.net [66.110.59.2]

 12    20 ms    19 ms    21 ms  if-ae-6-20.tcore1.EQL-Los-Angeles.as6453.net [64.86.252.66]

 

Like I said, my internet is godlike. I pay for the best in order to game at my best. 

 

Don't use the Blizzard vs WP excuse. Last I checked, Blizzard was responsible for hundreds of servers across multiple platforms. Warpportal can't even maintain one right. 

 

 

Yo buzz killington over here. You sound like a girl who buys MK and Guess and expect to have an Hermes experience. I can't remember a single moment of my life where RO was lag free. Go play WoW or whatever Blizzard has to offer If you are so frustrated. Don't act like a dick

[3650151227123435470]

If any other staffs sees this. I've pm-ed my info to Camp to help WP to scale their servers. 

[638049598]

two solution..

double up ur server configuration or

Ban all the bot and then become dead server..

 

 

[superpandas]

90% bots 10% real players.

[638049598]

depend on the WP company target which type of the player

 

1.Botter that lack of time to lvling but can spend money on Power up

2.Botter that only farming

3.real player have time to lvling without spending 

4.real player have time to lvling and will spend alot

[Tanzanito]

Are you joking me. Back in the early 2000's you had both Chaos and Loki at 10k players and it wasn't this bad.

You clearly didn't play back then

[Allori]

Yestarday i was also lagging at Turtle Island's entrance...

[Exuro]

2 days ago when it reached 5.5k I started to lag at the Wolves map. It wasn't too bad, but it was getting a bit noticeable. Yesterday it dropped back to 4.7k though and I'm all good again.

[DukeyTukey]

If any other staffs sees this. I've pm-ed my info to Camp to help WP to scale their servers. 

 

Dude, at this point, you need to stop. 

 

 

 

1) It's a company, they aren't going to randomly cherry pick you off the forums to help with issues, even if you provide accurate personal information, you are a player of the game, they have a notoriously BAD track record for letting anyone who plays the game choosing to work for them after playing the game. Multiple old time players here can attest to this.

 

 

 

2) With a name like that and a recently made account, it doesn't speak professionalism, you are offering to help for free, but at the same time so can I or anyone and my limited experience isn't exactly amazing. As someone who works in the field your professionalism is sorely lacking, you wouldn't approach to help someone and then bug them about helping, you'd leave your card or information and let them decide if they were seeking your assistance or counsel. 

 

 

 

Lag hasn't been bad for me, a little bad at peak times [4-5 pm?] but all in all it's about the EXACT same as you'd have in WoE on Classic or Renewal, or even Chaos/Loki/Iris forever ago. I can't speak about Sak or Valk but yeah, same delay as you'd expect at high peak times across any of the servers in the past or now..