Under Account Management / Game Accounts / Add an Existing Game Account I am unable to add my Rose Account information.
The username and password i enter are correct, as i am able to log in to Rose with these credentials. What could be wrong is the e-mailaddress. At the time i have registered for Rose (some years ago) i used other e-mailaccounts than the ones i currently use. Unfortunately i see no way to find out the e-mailaddress i have registered to Rose with.
Spread over several days i have spend quite some time in attempting to register my Rose account properly. Still no luck. Now i get the message: "You have failed to provide us with the correct account information too many times. Your access has been temporarily disabled. We impose these limits to protect the website from automated programs. Please allow some time and try again later."
The thing i tried to attempt next was to fill in a support ticket. I navigated to the Support page of Warrportal, where i was presented with another Log-In page (?). I tried to log in with the same credentials as i have logged in on Warrportal with (e-mailaddress / password): Fail: "No user was found in the system with the username and password specified.". I have tried to log in with username / password: No user was found in the system with the username and password specified.
Now, for a living i am a systems administrator, and i cannot refrain from wondering that when this website is your (only?) source of income, why you are making this migration a horror -- for your customers!
To make a purchase
- I have to register another time on a new website
- I have to validate my account
- I have to bind at least one Rose account to the new warrportal account
- I fail to bind my Rose account, probably because i am supplying a wrong old e-mailaddress
- After many attempts, i have to wait to be allowed to try again
- I have to ask for support
- The support system is not integrated well, and does not use the login credentials i am already logged in with
- The support system does not know my registered warportal account
- I have to register AGAIN for the support website
From friends ingame i have already heard it is also very complicated and time consuming to make an Item Mall purchase.
This systems administrator is tending to give up. Moaning some stuff about proper database migrations and database links.
Edited by visje, 05 August 2010 - 04:17 PM.