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i can't log in game (black screen) morroc mailbox


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#1 sinisterglitch

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Posted 06 October 2017 - 01:19 AM

hello i need help after choosing my character i cannot log in game the location is at morroc north mailbox with my monk. and i tested it again with my warrior i put him to the same spot where my monk is and its the same my warrior cannot log in to the game after the loading screen picture it will turn to black and ragnarok online 2 not responding. but its just at the spot in morroc mailbox north


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#2 Clauchy

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Posted 06 October 2017 - 07:36 AM

hello i need help after choosing my character i cannot log in game the location is at morroc north mailbox with my monk. and i tested it again with my warrior i put him to the same spot where my monk is and its the same my warrior cannot log in to the game after the loading screen picture it will turn to black and ragnarok online 2 not responding. but its just at the spot in morroc mailbox north

 

it happened to me too!!! same spot, northern mailbox, only difference is I get stuck in an orange screen :/ I can load any other char except that one


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#3 mscocca

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Posted 06 October 2017 - 10:20 AM

Hello 7491171002163855337,

I am sorry that you have encountered this bug. Even though it's not clear why is this happening, I want you to know that nothing happened to your character so you can stay at ease. 

How do you fix it?

There's one temporary solution: log in with another computer and move your character to another map; please avoid leaving your characters in Morroc or Mt. Mjolnir Area; you can then log out from the other device and log in from your personal computer and play;

The permanent solution would is reinstalling the game, but actually it's not really permanent as the bug can occur again.

If you don't have another computer or don't have time/will to reinstall the game, please visit this website https://support.warpportal.com and send a ticket to the GM team, explain them what is the bug about (you find more informations about the bug here: https://trello.com/c/mxIbV9Mj/814-black-or-orange-screen-after-character-selection, I've personally reported it a few weeks ago).

Good luck!

See you in game!

:p_love:


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#4 radithoye

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Posted 08 October 2017 - 10:48 PM

i have same prob with blank screen,

 

make sytem low and re-login.

 

and worth.

 

:no1: :no1: :no1: :no1:

 

https://imgur.com/a/v5gG9

 

and setting high again, but every black sceen or stuck make low again setting at selection caracter option

 

goodluck


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