Everytime I try to log into one of my characters it says failed login and i cannot change the password on the accounts
Failed Login
#1
Posted 25 October 2017 - 02:01 PM
#2
Posted 25 October 2017 - 02:26 PM
Everytime I try to log into one of my characters it says failed login and i cannot change the password on the accounts
Please make sure your client is fully patched.
#3
Posted 25 October 2017 - 02:33 PM
Please make sure your client is fully patched.
I have run as admin and still nothing. my other characters work but just not my merchant
#4
Posted 25 October 2017 - 02:44 PM
I have run as admin and still nothing. my other characters work but just not my merchant
Whats the character name?
#5
Posted 25 October 2017 - 02:55 PM
Whats the character name?
Lil Merch
#6
Posted 25 October 2017 - 09:23 PM
=( ( just with one account )
Edited by totoreto, 26 October 2017 - 04:44 AM.
#7
Posted 26 October 2017 - 03:34 AM
Same problem here since 2 days ago, created a ticket, I hope they read it before the weekend ><
#8
Posted 26 October 2017 - 10:25 AM
this has been happening for over a week now and still has not been fixed or heard anything back from support
#9
Posted 26 October 2017 - 11:49 AM
Lil Merch
Please try to log in again on that character, let us know if it works.
Happens to me the same way... I opened trying to login and i cannot connect...
=( ( just with one account )
Your issue is probably unrelated to the thread, kindly be patient till the staff answers your ticket
#10
Posted 28 October 2017 - 11:37 AM
Hello, on October 26, at night (11pm~) got the same problem, suddenly got disconnected and cant login again, always getting "failed login" message and cant get on to the character selection screen. I re-intall the client and check it all patchs, also changed account password and nothing works. Too bad the VIP status is active and have lose 2 days of play time now because of this. Already sent a ticket but no answer yet (i have seen it can take up to 1 week or more to get an answer but that isnt fair, my vip package going to the trash because this problem)
*i log in using another account and cant get in and play normal. My account whit the problem has the character: <Snip>
Edited by VModPassionFruit, 28 October 2017 - 01:12 PM.
Please don't post character names on the forums
#11
Posted 28 October 2017 - 01:13 PM
If you already submitted a ticket, there's not much else to do but wait. Once your issue is resolved, you can ask about the lost VIP days to the GM team, this is looked on a case by case basis and the response may vary from user to user, keep that in mind.
#12
Posted 29 October 2017 - 01:02 AM
Hi - I'm having the same problem. I haven't been able to get past the login for a couple days now. I'm a new player and I'm not on too much but this is eating up the few VIP days I bought.
How do I submit a ticket?
Thanks
#14
Posted 31 October 2017 - 12:09 PM
two of my three do not play
how to log in again
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