100 replies to this topic

[Panteperu]

So i was doing kyel quest with wife and we got disconnected suddenly.

But our friends at discord didnt get dc, and could log in normally. So i tried to log in from my cellphone and its working normally. While on pc i cant even connect to the forums.

Is this intended? Some friends from the same country can log in and some cant.

[Shaarp]

Same thing just happened to me.

[helloyooji]

Same thing just happened to me.

 

can confirm, he was in GD with me   he kept vanishing

Edited by helloyooji, 14 December 2017 - 12:20 PM.

[Shaarp]

Even the patcher doesn't connect... aswell as restart website

[AndreIgnacio]

I'm from Brazil and I was just hunting Bathory and Baphomet Jr  in Aldebaran when I got disconected.
Can't login now. The Patcher doesn't finish the job so I can click on "Start Game".

Anyone else strugling with this ?

[Morlord]

I sometimes get the patcher "failed to connect" error from Germany, too.

It usually takes 5 - 10 minutes and then it works again.

[joaoyuri]

I'm from Brazil and I was just hunting Bathory and Baphomet Jr  in Aldebaran when I got disconected.
Can't login now. The Patcher doesn't finish the job so I can click on "Start Game".

Anyone else strugling with this ?

 

Same thing here from Brazil...the patch doesn't even finish its connection with the servers...

 

@edit

 

ISP: Vivo Fibra

No VPN

Can only access the website via proxy
 

Edited by joaoyuri, 14 December 2017 - 01:21 PM.

[Shaarp]

I used a VPN and I can log in again... I guess the random mitigation times are back.

 

[Ch4osD4wn]

same here, can we please get a oficial answer from warpportal?

[VModMango]

There are a lot of reports coming in from various people reporting this problem. Can you guys give us some tracerts to warpportal.com to see if we can find the break in connection?

[Vienna]

Chiming in to add iROWiki's discord just exploded with reports about this, users are unable to access the website either to submit reports.

[VModPassionFruit]

Please also state where are you playing from, your ISP and if you use a VPN or not.

[VModCinnamon]

Greetings,

 

Please check if you can establish connections to RO server (credit to Axylus for base instructions).

 

1. If you're using Windows Vista or later, then install the Telnet client.
2. Open Command Prompt.
3. Enter "telnet 128.241.92.133 6800".
4. If the window turns blank, then you have successfully connected to the server.

 

Repeat the same steps however for step 3 enter the following: telnet forums.warpportal.com 80

[Vienna]

I've got 2 in Brazil and 1 in Chile so far with connection issues. Copying Cin's instructions over to them to see if we can figure this out.

 

2 have reported unable to connect via telnet so far.

Edited by Vienna, 14 December 2017 - 01:02 PM.

[Ch4osD4wn]

By obvious reasons posting a tracert on a forum public thread isnt a good option, if you want me to i can send to one of the warpportal VMs privatly.

 

I am from Brazil, ISP=Vivo Fibra, i dont use a VPN, but i am using a proxy to access the website, because otherwise i cant access it.

 

Useful information? : i can access tera.enmasse.com wich has servers on dallas normally.

 

Telnet connection timedOut

[VModCinnamon]

By obvious reasons posting a tracert on a forum public thread isnt a good option, if you want me to i can send to one of the warpportal VMs privatly.

 

I am from Brazil, ISP=Vivo Fibra, i dont use a VPN, but i am using a proxy to access the website, because otherwise i cant access it.

 

Useful information? : i can access tera.enmasse.com wich has servers on dallas normally.

 

Telnet connection timedOut

 

Feel free to PM us the tracerts.

[Roupasparaofrodo]

A guildmate and I are having the same problem, both from Brazil, and with the same ISP, Vivo.

[Xellie]

Guildmates from brazil also reporting that they cant connect. 

 

They also are using vivo isp

Edited by Xellie, 14 December 2017 - 01:21 PM.

[VModCinnamon]

Using the tracert received, the issue is sent up to the TI staff per Campitor update.

 

Affected ISPs so far:

Vivo

Movistar

Edited by VModCinnamon, 14 December 2017 - 01:27 PM.

[Vienna]

 

Affected ISP so far: Vivo.

 

Person in Chile reporting Movistar as an effected ISP as well.

[Campitor]

Hey Folks I reported the issue up. The IT team will submit a ticket to our ISP.

[Eyres]

So i was doing kyel quest with wife and we got disconnected suddenly.

But our friends at discord didnt get dc, and could log in normally. So i tried to log in from my cellphone and its working normally. While on pc i cant even connect to the forums.

Is this intended? Some friends from the same country can log in and some cant.

I´m the wife... 

 

I really want to finish the quest Y_Y

[Panteperu]

2 friends from different countries (Perú and Chile) using movistar isp got this problem aswell. I hope it can be fixed soon. 

[DrLunatic]

Any solution ? i want to play @_@

[Patsu88]

By obvious reasons posting a tracert on a forum public thread isnt a good option, if you want me to i can send to one of the warpportal VMs privatly.

 

I am from Brazil, ISP=Vivo Fibra, i dont use a VPN, but i am using a proxy to access the website, because otherwise i cant access it.

 

Useful information? : i can access tera.enmasse.com wich has servers on dallas normally.

 

Telnet connection timedOut

 

you can delete the first 3 hops from the tracert which are your IP's and leave the rest

seems like a problem from south america although im from argentina and im fine