So I just noticed now that I also did not receive the hebarn's winter domination box but I did receive the Arua one. also tried to send ticket but no confirmation that the ticket was sent and I was on an endless loop of submitting a ticket with no confirmation that it was received or I was missing something that is why it did not send.
If you are still experiencing the issue, try to register a support account as it will keep track of all tickets you have sent in under the email you use to register for the account. If you are still experiencing issues sending in a ticket despite setting up a support account please let me know so I can inquire with the support team.